Account Supervisor

Job Title: Account Supervisor

Job Location: Phoenix-USA-85040

Work Location Type: On-Site

Salary Range: $56,949.36 - 71,186.70

About us

Since 1942, SkyChefs has taken culinary excellence to new heights. As a trusted partner to the nations leading airlines and retailers, we proudly deliver millions of meals and exceptional service experiences every year across 43 sites throughout the United States. Built on a legacy of operational excellence, culinary expertise, and continuous innovation, we are committed to setting the industry standard in aviation culinary, airline services, last-mile logistics, and retail commerce. From the kitchen to the runway, our teams work together to deliver quality, reliability, and service at every altitude. Our people are the heart of everything we do. At Sky Chefs, a career is more than a job, its an opportunity to grow, lead, and make an impact in a fast-paced, team-driven environment. Join Americas first, foremost, and finest and take your career to new heights.

Why This Role Matters

As an Account Supervisor, youll serve as the primary point of contact between our airline partners and internal operations teams keeping expectations aligned and ensuring the delivery of high-quality, customized in-flight catering services. This position is responsible for coordinating day-to-day operations, addressing client needs, and maintaining effective communication between internal teams and key stakeholders.

The Account Supervisor ensures the seamless execution of services, manages contract compliance, and drives customer satisfaction while identifying opportunities for operational improvements and growth. Additionally, the role requires a strong focus on budget management, performance monitoring, and ensuring that all service delivery meets LSG Sky Chefs' high standards of quality, safety, and efficiency

Why Youll Love Working Here

Medical, Dental & Vision coverage starting Day 1
Employer?paid life insurance and AD&D
401(k) with company match
Paid vacation, sick time, and holidays
Tuition reimbursement for continued growth
Free meals and on?site parking
Career growth with a global organization

What Youll Do (Your Impact)

Customer & Relationship Management
Build trusted relationships with assigned airline partners
Act as the daily liaison between customers and operations teams
Communicate proactively, anticipate needs, and follow through consistently
Ensure accurate billing, provisioning, and customer?specific inventory levels
Support on?time departures by coordinating catering plans and last?minute changes
Track and maintain equipment and product pars tied to airline standards
Monitor quality scores, flight attendant feedback, and service data
Partner with Quality and Operations teams to maintain food safety and compliance
Coordinate airline audits and service evaluations, ensuring timely responses
Support menu presentations and special projects alongside the Executive Chef
This role is about relationships and execution not sales quotas.

A Day in the Life
No two days are exactly the same but heres what success typically looks like:
Start the day reviewing service performance, quality scores, and upcoming flight needs
Connect with airline partners to confirm expectations and address questions early
Walk the operation, partnering with production and quality teams to ensure alignment
Adjust plans in real time if flight schedules or customer needs change
Track inventory levels, equipment availability, and billing accuracy
Coordinate with Quality on audits, feedback trends, or service improvements
End the day knowing flights went out on time and relationships stayed strong
Youll be visible, collaborative, and deeply connected to the operation.

What Were Looking For in a Candidate

Bachelors degree or equivalent experience
35 years in a customer?facing, operations, or service role
? Aviation, food service, catering, hospitality, or logistics preferred
Strong communication skills and relationship?building ability
High attention to detail with excellent follow?through
Experience managing product and labor cost drivers
Comfortable in fast?paced, time?sensitive environments
Proficient with Microsoft Office and standard business tools
Experience in regulated or union environments is a plus.

LSG Sky Chefs is an EEO and Affirmative Action Employer of Women/Minorities/Veterans/Individuals with Disabilities.