Specialist - Recruitment and Admissions FT (33552)

Specialist - Recruitment and Admissions FT

Join our Team!

Work for GOOD at Goodwill

Do you want to make a difference in your community while earning a paycheck?

Would you like to help your community and environment every day that you come to work?

Looking for a job that provides meaning as well as personal and professional development?

Goodwill San Antonio is one of the largest and most dynamic social enterprises in San Antonio.

We are an entrepreneurial non-profit that provides employees the opportunity to innovate, grow and discover new skills, while generating revenue that funds both employee and community programs.

We are a diverse and inclusive organization founded and focused on Fighting Poverty and Creating Opportunity. We specialize in facilitating personal and professional growth for our employees, particularly those who may have experienced barriers to successful employment in the past.

We strive to maximize the value of each employee's work and each donor's donation to benefit our community and environment.

Our Good Careers Academy and Good Careers Centers Help Change Lives through the Power of Work as well by delivering education and meaningful job placement.

Explore careers with Goodwill in retail, production, warehouse, logistics, contact center customer service, career services, technology, document imaging, grounds maintenance, janitorial and facilities maintenance. Goodwill regularly partners with local, state and federal government agencies to provide additional diverse career opportunities.

We prefer to promote from within. Your growth and advancement is our priority.

Achieve your potential at Goodwill and beyond through our personal and professional skills development programs, supportive health and well-being benefits, competitive base and bonus pay, savings plans, personal financial education, store purchase discounts, paid time off, leadership development, tuition reimbursement and more.

Change Lives. Make a Difference.

Discover Purpose.

Qualifications

POSITION SUMMARY

The Recruitment and Admissions Specialist connects individuals with career training, education, and employment opportunities offered through Goodwill San Antonio's (Goodwill) Academy and Career Services. This role encompasses community outreach, relationship cultivation, eligibility screening, and comprehensive enrollment support. The Specialist will be responsible for engaging with diverse communities, identifying prospective participants, ensuring alignment with program offerings, and facilitating a seamless intake-to-enrollment process. This position directly supports Goodwill's mission to change lives through the power of work.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Uphold and model Goodwill's mission, core values, and servant leadership philosophy.
2. Supports the development and execution of strategic, data-driven outreach and recruitment initiatives, to meet or exceed fill-rates, monthly, quarterly, and annual enrollment targets.
3. Represent Goodwill programs at public events, career fairs, school visits, and resource fairs to generate awareness and foster community engagement.
4. Build and maintain strong referral relationships with community-based organizations, workforce partners, and education/training providers.
5. Maintain an up-to-date network of stakeholders and referral sources and serve as a program ambassador within the community.
6. Track recruitment activities and analyze engagement data to refine strategies and improve return specific to various modes of outreach efforts.
7. Provide timely follow-up to individuals who express interest, schedule appointments to complete assessments, intake and enrollment process.
8. Maintain current knowledge of program offerings, schedules, and requirements to effectively communicate options to prospective students.
9. Conduct pre-screening interviews to determine eligibility, assess readiness, motivation, and alignment of participant goals with available services.
10. Facilitate intake appointments and conduct needs assessments to identify potential barriers, service needs utilizing a student success plan and collecting and documenting required documentation in the system of record.
11. Connect participants with the Student Success Coach and/or Career Services Specialist to assist with resources such as transportation, credentialing, and third-party assistance as needed to support enrollment readiness.
12. Guide and nurture relationships with prospective participants through the full admissions process, including application support, financial sponsorship facilitation, and coordination of medical and testing requirements.
13. Ensure accurate and timely completion of enrollment paperwork, assessments, student tracking entries, and case notes in the participant database.
14. Lead or support orientation sessions and serve as the primary liaison for newly enrolled participants.
15. Serve as a cross-functional team member, collaborating with program, student success coach and career services staff to ensure an integrated, participant-centered experience from recruitment through retention.
16. Serve as a back-up for other staff functions as needed to ensure seamless operations and service delivery.
17. Maintain schedule flexibility, including occasional evenings or weekends, to support community engagement needs.
18. To accommodate business needs and objectives, other duties may be assigned.

QUALIFICATIONS

• Bachelor's degree. Equivalent experience may be considered in lieu of formal education.
• 13 years of experience in outreach, admissions, case management, recruiting, or workforce development.
• Demonstrated experience in relationship-building, community engagement, and participant coaching.
• Excellent verbal and written communication skills with the ability to present to diverse audiences.
• Strong organizational skills and attention to detail; capable of managing multiple priorities and deadlines.
• Comfort working in data systems and using technology to track and analyze outreach/enrollment performance.
• Experience working with populations who face systemic barriers to employment and education is highly desirable.
• Bilingual (English/Spanish) preferred but not required.
• Ability to meet physical demands of the role, including event setup and extended standing during outreach events.
• Valid driver's license and access to reliable transportation for community-based work.