Rapid Rehousing and Transitional Housing Case Manager

The LGBTQ+ Center serves as a safe haven for all. We welcome and celebrate the diversity of our communities and strive to empower all to live authentic lives.

Position Overview

This role focuses on providing intensive case management services to youth (ages 18-24) experiencinghomelessness, helping them secure and maintain stable housing. The Case Manager will developindividualized service plans, coordinate with landlords, connect clients with resources, and provideongoing support to ensure housing stability. The Case Manager will also collaborate with team membersand community partners to ensure program compliance and the success of the Rapid Rehousing andTransitional Housing programs.

Key Responsibilities

Case Management and Client Support

• Provide intensive case management services, including ongoing support, crisis intervention, andandlife coaching.
• Conduct client intake and assessments, ensuring eligibility for the Rapid Rehousing programand completing required documentation (e.g., HMIS).
• Develop Individual Success Plans (ISP) with clients, revising and updating plans weekly to reflectprogress and goals.
• Assist clients in locating housing, completing applications, and understanding leaseagreements.
• Provide mediation and advocacy with landlords and neighbors to address housing-relatedissues.
• Facilitate referrals for employment, education, mental health support, financial assistance, andother services.
• Conduct home visits to monitor client progress, ensure housing stability, and support goalachievement.
• Support clients in transitional housing by offering life skills coaching, goal setting, and access toresources.
• Participate in regular case conferencing sessions with team members and community partners to review client progress, address challenges, and develop collaborative strategies for achievinghousing stability and program goals.

Housing Navigation and Landlord Relations

• Identify and secure housing options in the private rental market that meet client needs.
• Build and maintain strong relationships with landlords, property managers, and communityorganizations.
• Educate landlords on program requirements and provide support to address potential issues.
• Conduct habitability and lead-based paint inspections to ensure housing compliance.

Program Compliance and Documentation

• Maintain accurate and confidential client records in compliance with program and regulatorystandards.
• Document client interactions, progress notes, and outcomes in systems such as HMIS and EHR.
• Monitor program outputs and ensure all required documentation is completed for externalgrants and reporting.
• Prepare and present cases during weekly case review meetings and facilitate Client SuccessPlanning Meetings.
• Document critical incidents, follow-up actions, and other pertinent information as necessary.

Group Facilitation and Life Skills Development

• Develop and facilitate life-skills workshops, well-being sessions, and support groups forprogram participants.
• Engage clients in positive transition planning and goal-setting to promote self-sufficiency.
• Facilitate Success Planning Meetings with clients and their identified circle of support.
• Professional Engagement and Collaboration.
• Actively participate in team meetings, case conferences, and training sessions to enhanceservice delivery.
• Collaborate with community partners, service providers, and faith-based organizations toconnect clients with resources.
• Attend housing-related community events and represent the organization in collaborative effortsto address homelessness.

Professionalism

• Maintain punctuality and consistency for assigned shifts, meetings, and community events.
• Perform duties as assigned to meet the needs of clients and ensure adherence to programexpectations, including facilitating success plan meetings, ensuring apartment cleanliness andsafety, and providing crisis intervention as necessary.
• Attend all required trainings, including agency-provided and external seminars or conferencesrelated to working with youth.
• Other program duties as assigned by the Director of Housing and Integrated Health

Minimum Qualifications

• Proficiency in case management, including developing individualized plans and providingongoing support.
• Strong knowledge of the Housing First model, harm reduction principles, and trauma-informedcare.
• Expertise in housing navigation, assisting clients with securing housing and understanding leaseagreements.
• Strong advocacy and mediation skills to resolve conflicts between clients and landlords or otherstakeholders.
• Knowledge and application of trauma-informed care principles to effectively support clientswith complex needs.
• Experience implementing harm reduction strategies to promote client stability and autonomy.
• Cultural competency with the ability to work inclusively and respectfully with diversepopulations.
• Excellent interpersonal communication skills to build trust and maintain positive relationshipswith clients and partners.
• Proven problem-solving abilities to address client challenges and develop effective solutions.
• Critical thinking skills to adapt to changing client needs and make informed decisions.
• Strong organizational skills to manage multiple tasks, deadlines, and client records efficiently.
• Proficiency in Microsoft Office, Google Workspace, and data management systems (e.g., HMIS).
• Conflict resolution expertise to de-escalate tense situations and mediate disputes effectively.
• Must successfully pass a LiveScan fingerprint-based background check and drug screening.

Physical Requirements

• Flexibility to work occasional evenings and weekends based on program needs.
• Reliable transportation required for meetings, client visits, or other professional commitments.
• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at a time.
• May be required to work outdoors in extreme weather conditions or indoors with loud noises.

Educational/LicensureRequirements

Preferred: Bachelor's degree in Social Work, Psychology, Sociology, or a related field.

• Lived experience with homelessness, housing instability, or navigating social services ishighly valued.
• 2+ years of case management experience, preferably working with youth experiencinghomelessness.
• OR Associate’s degree in a related field with 2 years of case management experience.
• Experience supporting individuals in transitional or rapid rehousing programs is stronglypreferred.

The Gay & Lesbian Community Center of Southern Nevada