Customer Service

Customer Service Representative

Ultimate Staffing Services is seeking a dedicated and detail-oriented Customer Service Representative to join their client's team in Nevada. This role is ideal for someone who thrives in a fast-paced environment and is committed to providing exceptional customer service.

Responsibilities:

• Scan invoices and create PDFs, ensuring speed and accuracy in data entry.
• Perform billing and clerical duties, demonstrating proficiency in Excel and Word.
• Provide excellent customer service over the phone, taking orders and entering them into the system.
• Download orders into the system after reviewing and correcting the list.
• Manually enter orders into the system when necessary.
• Review and correct the Order File Status Report and transfer the order file for routing.
• Notify customers or sales representatives of customer item issues.
• Ensure Certificates of Analysis (COAs) and Spec Sheets are provided to customers as needed.
• Perform daily invoicing of credit memos.
• Handle credit and collections, answering telephone calls and directing them to the appropriate person.
• Research customer, sales representative, and affiliate inquiries.
• Serve as backup for Will-Call and other positions as directed by the supervisor.
• Provide vacation relief for Sales Representatives.
• File documents as directed.

Requirements:

• High School Diploma or equivalent required.
• Bilingual in Spanish is preferred but not required.
• Must have a nice phone voice, great customer service skills, and the ability to multi-task with a strong sense of urgency.

Work Hours:

Monday - Friday, 7:30 AM - 4:30 PM

Salary:

Starting at $17.50 per hour, with an increase to $18.00 per hour once hired permanently.

Benefits:

Details on benefits will be provided during the interview process.

This position involves a lot of filing and scanning of invoices, as well as emailing them to casinos for payment processing. This is an excellent opportunity for someone looking to grow in a supportive and dynamic work environment.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.