Food Runner

Job Description

Job Description

Description:

The functionality of this position is to interact with the hotel guests and ensure they have great experience while dining with us or being seated at the bar. As a Food Runner you will tend to the guests as they dine in Café Azul, AZ Brew or in their rooms. As the bar back support, you will support the bartender/barista by maintaining stock, cleaning the bar area, and ensuring smooth operations in a fast-paced hospitality environment. Al the while providing exceptional service to guests at the café/bar, during events or catered functions. (As well as any other property hosted event as requested and scheduled). Other duties include help taking orders and providing timely service to customers, as well as a room service delivery component.

Essential Functions

Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions.

• Greet customers take their orders and use excellent time management and organizational skills to prepare and serve      drinks.
• Address and resolve customer issues in a polite and effective manner; enlist manager or shift supervisor as necessary. 
• Timing the service of courses corresponds with the dining pace of the guests.
• Replenish beverages when necessary and check with guests to make sure they are satisfied.
• Handle an assigned house bank and follow all cash handling procedures as per hotel standard.
• Comply with all food and beverage regulations.
• Assist with stocking and inventory control and notifying management when supplies are low.
• Carry out tasks with attention to detail, cleanliness, and safety.
• Understand the operation of the POS system.
• Have full knowledge and understanding of the menus.
• Ensure clean glasses, bar equipment, wiping surfaces, sweep & mop as needed and empty trash.
• Balance the cash register at the start and close of each shift.
• We proudly serve Starbucks hot and cold beverages. Starbucks training will be provided.

Competency

• Listen well and communicate in a professional and friendly manner.
• Focus on customer satisfaction
• Ability to multi-task efficiently in a fast-paced environment.
• Basic knowledge of food and beverages.
• Maintain a clean work environment.
• Practice basic safety procedures with respect to equipment and handling hot beverages.
• Keep supplies replenished to minimize downtime.
• Previous experience in a restaurant or bar is preferred but not required.

Work environment

• Be able to work in a standing position for long periods of time.
• Hotels operate 24/7 therefore schedules may at times fluctuate based on the needs of the business.
• Standing, walking, bending, stretching, twisting, or lifting as much as 25lbs. throughout your scheduled shift and at times as much as 45lbs. or more (tables, kegs, chairs).
• Always in uniform and well-groomed with name badge and required Delta pin.

Other duties

Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Benefits

• 401K (Matching)
• Medical 
• Dental
• Vision
• Flex Spending
• Employee Assistance Program
• Life & AD&D Insurance
• Long Term Disability
• Short Term Disability (Offered)
• Employee Discounts

EEO Statement: Delta Hotels by Marriott provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.  

  Required education and experience

• Previous server, barista & bartending experience a plus
• Food Handlers Certificate
• Meet state law age requirements for working behind a bar
• High School or GED required
• Shifts include evenings, weekends and holidays

Security clearance requirements

• Must clear background screening