Ticketing Stadium Operation and Ticketing Electronic Access Control - FIFA World Cup 26 (All Ho[...]

Description At FIFA26, our vision is to unite the world through the greatest sporting event of all time. The FIFA World Cup 26™ will mark the first time that the tournament will feature 48 teams and be hosted by three countries: Canada, Mexico and the USA. This new format will redefine excellence, generating unique opportunities for greater participation and engagement among fans and players across North America and all over the world. Now is your time to become a game changer and join the workforce that will plan and deliver this extraordinary and unforgettable experience. Department: Tournament Time Role | EG Employment Type: Fixed Term Contract Location: All Locations Description At FIFA26, our vision is to unite the world through the greatest sporting event of all time. The FIFA World Cup 26™ will mark the first time that the tournament will feature 48 teams and be hosted by three countries: Canada, Mexico and the USA. This new format will redefine excellence, generating unique opportunities for greater participation and engagement among fans and players across North America and all over the world. Now is your time to become a game changer and join the workforce that will plan and deliver this extraordinary and unforgettable experience. FIFA World Cup 26 Skills Framework ACCOUNTABILITY: Demonstrate commitment to responsibilities and objectively analyze one’s behavior, while assuming consequences of one’s own actions and/or decisions and learning from one’s mistakes. DECISION MAKING: Ability to identify and swiftly make decisions in critical situations, take initiative and calculated risks, explore alternative solutions, and respond promptly to unforeseen circumstances. INCLUSIVITY: Achieve shared organizational objectives by sharing information with colleagues across all levels and divisions, tangibly influencing others, and maintaining a network of support contacts. INITIATIVE: Capacity to do things on one’s own initiative and to influence the course of events, assume responsibilities, and achieve objectives with a minimum of supervision and control. INNOVATION: Capacity to break new ground, look for unconventional solutions, and produce fresh ideas. LEADERSHIP: Ability to lead one’s contacts/colleagues/partners, encourage teamwork, and delegate authority/decision-making power, as needed, to produce the expected results and make efficient use of the team’s skills and talents. VISION: Ability to perceive the organization's global environmental impact, anticipate decision consequences, grasp organizational missions, and formulate strategic plans. Main Activities and Responsibilities The Ticketing Systems & Stadium Operations workforce is responsible for delivering all operational, technical, and customer-facing ticketing services across Host Cities and World Cup stadiums. This posting covers the following baby roles under the Ticketing functional area: Electronic Access Control Specialist Ticketing Stadium Assistant Manager These roles work in collaboration with Ticketing HQ, Stadium Management, Technology teams, Guest Services, Security (SEC), Venue Management, and other functional areas to ensure seamless delivery of ticketing operations, infrastructure, technology readiness, and premium customer experience for all FIFA World Cup 26™ spectators and stakeholders. Stadium Ticketing Operations (Assistant Manager) The Ticketing Stadium Operations Workforce Is Responsible For Delivering All Operational, Technical, And Customer-facing Ticketing Services Across Host Cities And World Cup Stadiums. The Main Responsibilities Include: Lead or support the full delivery of stadium ticketing operations at assigned FIFA World Cup 26™ competition venues. Conduct all pre-tournament infrastructure, hardware, overlay, technology, and equipment setup and testing. Validate stadium seating maps vs ticketing system (seat kills, obstructed views, flows, ADA plans, signage accuracy). Execute matchday and non-matchday ticketing operations, including Ticket Offices, Ticket Resolution Points, Guest Service locations, and turnstiles. Manage and deliver training for all ticketing staff, including volunteers, resolution assistants, turnstile operators, and dependent FAs (SEC, FAO, etc.). Provide world-class customer service for all spectators, guests, affiliates, and partners. Complete all pre-match and post-match operational reporting and documentation. Serve as escalation point for matchday ticketing challenges, system issues, and customer matters. Liaise with Ticketing HQ to ensure alignment on operations, reporting, and incident management. Deputize for the Stadium Ticketing Manager (Assistant Manager role). Electronic Access Control Operations (EAC Specialist) The Electronic Access Control (EAC) Workforce Is Responsible For Ensuring The Successful Delivery, Readiness, And Live Operation Of The Access Control Systems At The Respective World Cup Stadium. The Team Supports Secure, Efficient Stadium Entry By Coordinating With Providers, Validating System Performance, Training Operational Staff, And Monitoring Live Access Control During Match Days. The Main Responsibilities Include: Collaborate with and support the Electronic Access Control provider at the stadium. Validate configuration and operational readiness of all EAC systems (turnstiles, handhelds, ADA units). Conduct MD-1 and MD system testing and oversee troubleshooting of all equipment. Deliver training to staff, operators, and dependent FAs on correct access control procedures. Monitor and validate operational interfaces, data flows, event logs, and reporting outputs. Follow up on test results, ensure outstanding items are resolved, and maintain readiness for matchday. Support general stadium ticketing operations during both Match Days and non-Match Days. Participate in live-operation monitoring during matches to ensure stable access control performance. Your Profile Education & Qualifications Bachelor’s degree in Business, IT, Event Management, Operations, Sports Management, or related field preferred. Technical training or certification in access control, event technology, or customer operations is advantageous. Equivalent experience in ticketing, stadium operations, or event delivery accepted. Work Experience Prior experience in ticketing operations, stadium operations, event logistics, or access control systems preferred. Experience managing customer service operations, technology-enabled systems, or large-scale events. Experience leading teams, volunteers, or operational workforces in high-pressure environments. Experience working with large sporting events, ticketing centers, or high-volume customer operations is a strong plus. Language Fluent in English required Spanish and/or French proficiency is a plus For any roles in Mexico, Spanish is required Technology Strong proficiency in MS Office, Microsoft Teams, and digital operational tools. Familiarity with ticketing software platforms, customer service systems, and operational reporting tools. Technical understanding of EAC systems (turnstiles, handheld scanners, RFID/NFC access systems). Ability to interpret venue maps, seating systems, and digital ticketing workflows. Comfort with troubleshooting hardware, software, connectivity, and system configuration. Equal Opportunities FIFA26 is a proud equal opportunity employer that is committed to diversity, equity, and inclusion and prohibits discrimination of any kind on the basis race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. About FWC2026 The FIFA World Cup 26™ will mark the first time that the tournament features 48 teams and will be hosted by three countries: Canada, Mexico, and the United States. This new format redefines excellence, generating unique opportunities for greater participation and engagement from fans and players in North America and all over the world. Now is your time to be a game changer and join the workforce that is planning and delivering this unique and unforgettable experience. #J-18808-Ljbffr FIFA World Cup 2026™ - Canada, Mexico and the United States