Box Office Attendant | Part-Time | Cross Insurance Arena

Box Office Attendant | Part-Time | Cross Insurance Arena

As a member of the Box Office Attendant Team, you will play an essential role in creating a positive and memorable experience for our guests while providing exceptional customer service. In this role, you will assist guests with ticket sales, transactions, event information, and general inquiries for all ticketed events at Cross Insurance Arena. Responsibilities include processing ticket orders accurately, assisting with customer questions and concerns, and maintaining a friendly and welcoming environment in a fast-paced setting. The ideal candidate is dependable, detail-oriented, personable, and enjoys working with the public and being part of the excitement of live events, with the ability to work a flexible schedule based on event needs, including nights, weekends, and holidays as needed.

This role pays an hourly rate of $18.00 - $22.00.

Benefits for Part-Time Roles: 401(k) Savings Plan and 401(k) Matching.

This position will remain open until December 31, 2026.

The Cross Insurance Arena is a 6,200-seat multi-purpose arena in the heart of Portland, Maine. Home to the Maine Mariners of the ECHL, Cross Insurance Arena hosts a diverse lineup of concerts, sporting events, family entertainment, and community programs throughout the year.

Responsibilities include operating Ticketmaster to process ticket sales for all events ticketed through the arena, providing accurate information regarding ticket prices, event dates and times, parking, and directions to the arena and arena offices, collecting and accurately recording customer information for advance ticket sales, facilitating the night of the Will Call show, maintaining clean, organized, and fully stocked workstations, assisting patrons with special requests, concerns, and ticketing issues, answering incoming telephone calls and providing courteous and accurate assistance to patrons, providing information regarding ADA accommodations and accessibility services both in person and over the telephone, performing general office and administrative duties as assigned, reconciling individual ticket sales and ensuring accurate handling and accounting of ticket revenue, and performing other duties and responsibilities as assigned.

Qualifications include a high school diploma or GED, previous ticketing, point of sale, or customer service experience is preferred, demonstrated proficiency with web-based customer service, experience with events in an arena or concert setting of a similar size (6,200 seats) is highly desirable, previous experience using Ticketmaster Host and TM1 ticketing systems is preferred, ability to work well both within a team environment and independently with good decision-making capability, customer-service oriented, fan-friendly attitude, professional demeanor at all times, strong communication skills, extremely organized and detail-oriented, resourceful, quick learner, and able to handle multiple projects simultaneously, a high degree of personal integrity, and ability to work a flexible schedule, including nights, weekends, and holidays as needed.