Customer Service Representative

Customer Service Representative

Mesmerize, the leader in out of home advertising, is seeking a focused, structured, and motivated Customer Service Representative. The ideal candidate will thrive in a fast-paced, concurrent deadline environment. The Customer Service Rep will be highly focused, detail oriented, and capable critical thinking in a high-pressure environment.

For fifteen years, Mesmerize has maintained an entrepreneurial spirit and is in a rapid growth mode in the out of home and point of care vertical. We seek a true team player that has the fire and desire to help us grow, and grow their own skills in a fast paced, fun environment. Mesmerize team members are passionate, focused and dedicated to the markets and customers that we serve, and we expect new team members to contribute and share their knowledge and skills at 100%. If this role excites you, we encourage you to apply for this unique position.

Duties and Responsibilities

• Minimum of 70 outbound calls per day.
• Follow communication scripts & understand products being offered prior to calling.
• Receive calls & answer questions from medical offices.
• Identify customers' needs, clarify & update account information.
• Build sustainable relationships & engage customers by going the extra mile.
• Multitasking, effective time management, & pivoting when needed.
• Follow up on materials being delivered.
• Be open-minded & coachable for growth improvement.

Skills and Requirements

• Bachelor's Degree preferred.
• Minimum of 2 years outbound B2B calling.
• Computer efficiency with Microsoft Office.
• Salesforce experience preferred.
• Avaya phone experience a plus.
• Good team player with desire to work collaboratively with operations and management.
• Meet daily/weekly/monthly performance metrics.
• Self-motivated, energetic, and creative
• Strong communication skills; both verbally and in writing
• Active listener
• Excellent attention to detail

Compensation

• Mesmerize offers a competitive compensation plan, health benefits, and the opportunity to work with a dynamic and fun team
• Salary commensurate with experience

MJH Life Sciences provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. All employees of MJH Life Sciences are employed "At Will."