Technical Support Specialist

Technical Support Specialist

The Washington Commanders is seeking a dedicated & energetic technology professional to join our Technology Department. This position will split their time between facilities; Ashburn, VA / Landover, MD / Riverdale, MD.

This position responds to user related questions/issues and interfaces with other departments. Provide end-user support, training and to perform workstation deployment, updates, maintenance, and user administration.

Primary Responsibilities:

• Offer support for hardware, software, and network-related issues to Washington Commanders staff
• Maintains technical proficiency on all Commanders end-user computing platforms: personal computers and laptops, Windows 10/11, Mac OS, Microsoft Office, web-based applications, scouting system, accounting applications, CRM, Adobe Creative Cloud, and other internal applications
• Configure, deploy, & support laptop, desktop and mobile devices and related office software systems
• Utilize our ticketing system to track, prioritize, and resolve technical support requests efficiently
• Maintain detailed records of support requests and resolutions in the ticketing system.
• Contribute to documentation of our processes, and continuously growing the knowledge base,
• Microsoft Office 365 account administration
• Identify and resolve technical issues through effective problem-solving techniques.
• Work closely with other IT professionals to escalate and resolve complex issues.
• Conduct training sessions to help users understand and utilize technology effectively.
• Assist in the maintenance and updating of IT systems and infrastructure.
• Configure, deploy, and manage mobile devices using MDM technologies such as Microsoft Intune, AirWatch, or MobileIron.

Requirements:

• Minimum two years of experience in a technology support position
• Ability to effectively diagnose and repair computer hardware and software problems
• Understanding of computer networking concepts
• Experience Managing and supporting Mobile Device Management Technologies Proficient in overseeing diverse technology projects and handling various technical responsibilities
• Excellent organizational and communication skills
• Individuals must be highly dependable, analytical, and detail oriented.
• Assist in game day preparations, as well as game day support for various systems
• Maintain desktop and device compliance policies by enforcing company security settings, software settings and user restrictions
• Minimum physical requirements: able to travel to and gain access to various areas of the stadium for prolonged periods of time during games and events; able to lift and transport up to 50 pounds
• Availability to work during standard support hours (M-F, 7:00 AM to 10:00 PM) along with occasional after-hours and weekend support
• Experience with supporting Windows Servers, including but not limited to Active Directory, Fileshares, DHCP.
• Understanding of basic cyber security principles and practices
• Other related duties as assigned

Preferred Qualifications:

• Certifications in relevant IT fields (e.g., CompTIA A+, Network+).
• Experience with remote support tools and techniques.
• Experience with Microsoft 365 administration in a hybrid setting
• Familiarity with ITIL practices.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.