Medical Records Coordinator

Position Summary Medical Records Coordinator Bishop & Company is seeking a Medical Records Coordinator/ASC Patient Access Representative to provide administrative and operational support to the Business Office/Admin for an an ambulatory surgery center (ASC) that provides same-day, outpatient surgical care. This position is responsible for patient registration, check-in/check-out processes, insurance verification, payment collection, chart preparation, medical records management, and telephone communications. The ideal candidate is highly organized, customer-focused, detail-oriented, and committed to providing an exceptional patient experience while ensuring compliance with healthcare regulations and accreditation standards. Duties & Responsibilities Greet and assist patients and visitors, providing exceptional customer service throughout the check-in and check-out process. Register patients by verifying demographic, insurance, authorization, and account information in registration and EHR systems. Explain and obtain required signatures for registration, consent, financial, and facility-related forms. Collect patient co-payments, deductibles, and balances due; process payments and issue receipts. Prepare, maintain, audit, scan, file, and retrieve patient charts and medical records to ensure accuracy, completeness, and regulatory compliance. Coordinate pre-operative registration activities and communicate with physician offices regarding required documentation. Answer and route telephone calls professionally and respond to patient inquiries. Process requests for patient information in accordance with HIPAA, organizational policies, and applicable regulations. Maintain accurate records and documentation to support clinical, operational, and billing functions. Collaborate effectively with patients, physicians, and team members to promote a positive patient experience. Participate in quality improvement initiatives and support organizational goals, compliance standards, and workplace safety practices. Perform other duties as assigned. Minimum Qualifications Education High school diploma or equivalent required. Experience Minimum one (1) year of clerical experience in a medical office, clinic, ambulatory surgery center, or healthcare setting. Knowledge, Skills & Abilities Basic knowledge of medical terminology. Basic computer and data entry skills. Familiarity with medical records and healthcare office processes. Strong customer service and interpersonal skills. Ability to manage multiple priorities in a fast-paced environment. Ability to maintain confidentiality and handle sensitive information. Strong verbal and written communication skills. Professional telephone etiquette. Typing proficiency of 35-45 words per minute. Proficiency with Microsoft Office and electronic health record (EHR) systems. Ability to work collaboratively with patients, physicians, and healthcare team members. Preferred Qualifications Two (2) or more years of experience in a medical office, clinic, ambulatory surgery center, or healthcare environment. One (1) year of experience in patient registration, scheduling, medical records, or patient access functions. Experience using electronic health record (EHR) and patient registration systems. Experience verifying insurance eligibility and obtaining authorizations. Experience collecting patient payments and maintaining payment records. Knowledge of medical records management and healthcare regulations. Additional Information Location: Honolulu, 96813 Position Type: Full Time (40 hrs/wk), Temp-to-Hire Schedule: 0600 - 1430 Pay Rate: $23-$25/hr. dependent on experience Parking: Free employee parking available No relocation, In-state applicants only. Must be available to interview immediately. Equal Opportunity Employer – Disability and Veteran #J-18808-Ljbffr