Case Manager Supervisor

Company Description Beatrice Loving Heart is a Maryland-based agency that has provided case management and community-based support services to individuals with complex medical needs since 2005. The organization partners with individuals and families across the state to support independent living and stability in the community. Services include supports planning, job placement, supported employment, housing placement, and in-home assistance. With deep grassroots connections throughout Maryland, Beatrice Loving Heart is well positioned to address diverse community needs and deliver person-centered care. Applicants can learn more about the agency and its services by visiting the company website. Role Description The Case Manager Supervisor is a full-time, on-site role based in Bowie, MD. This position oversees a team of case managers, providing guidance, supervision, and support to ensure high-quality, person-centered services for individuals with complex medical and social needs. Daily responsibilities include monitoring caseloads, reviewing service plans, ensuring compliance with agency policies and state regulations, and coordinating care with families, community partners, and service providers. The supervisor will conduct team meetings, offer coaching and training, and assist with resolving escalated client issues and barriers to services. The role also involves maintaining accurate documentation, evaluating program outcomes, and contributing to process improvements that enhance client independence and community integration. Qualifications Case management and supervisory skills, including experience overseeing staff, managing caseloads, and supporting individuals with complex medical or social needs. Strong client advocacy and coordination abilities, with experience in community-based services, housing placement, employment supports, and service navigation. Excellent communication, interpersonal, and conflict-resolution skills for working with clients, families, staff, and external partners. Organizational and documentation skills, including accurate recordkeeping, report preparation, and adherence to regulatory and agency standards. Knowledge of Maryland community resources, healthcare and social service systems, and relevant state regulations and programs. Ability to work on-site in Bowie, MD, manage multiple priorities, and maintain professional boundaries and confidentiality. Experience in a human services, social work, healthcare, or related setting; supervisory experience is strongly preferred. Bachelor's degree in Social Work, Human Services, Psychology, Nursing, or a related field; equivalent experience may be considered where appropriate. #J-18808-Ljbffr Beatrice Loving Heart