Wound Care Central & CPAP Central Fulfillment Team Lead

Job Description

Job Description

Overview

Join a Leader in Home Healthcare

At Rotech Healthcare Inc ., we’re more than a medical equipment provider—we’re a trusted partner in patient care. As a national leader in ventilators, oxygen therapy, sleep apnea treatment, wound care, diabetic solutions, and other home medical equipment, we empower patients to manage their health from the comfort of home.

With hundreds of locations across 45 states, our team delivers high-quality products, exceptional service, and compassionate support that helps patients live more comfortably, independently, and actively. Whether you're a clinician, technician, or healthcare administrator, your work at Rotech directly improves lives.

Explore more about our mission and services at Rotech.com.

Responsibilities

Job Summary

We are seeking a dedicated Team Lead WCC & CPAP Central Fulfillment to join our team. In this position, you are responsible for assisting the Order Fulfillment Operations Supervisor in managing and directing order fulfillment activities of the Wound Care Central and CPAP Central Departments. Ensuring each department’s employees and resources are utilized efficiently, in accordance with each department’s given objects and key performance indicators to promote patient quality and satisfaction.

Essential Job Duties and Responsibilities

(Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.)

• Assist with special projects and other departments in line with business needs
• Assists in daily reporting and reporting development
• Assists the Order Fulfillment Operations Supervisor/Order Fulfillment Operations Manager
• Assists with conformance to operational policies and procedures
• Brings ideas for process or efficiency improvements to supervisor
• Builds interdepartmental and cross-departmental relationships
• Communicates effectively with team members, management, vendors and other departments both verbally and in writing to ensure questions and concerns are processed in a timely manner
• Conducts coaching sessions to identify opportunities and recognize positive behaviors
• Consistently meets productivity measures
• Contributes to the attainment of a safe and healthy work environment by promoting awareness
• Develop and motivate assigned employees and ensure they have the necessary tools and information to effectively perform their job
• Develop, maintain and constantly improve working knowledge of products, reporting, rules and regulations
• Distinguish between products
• Ensures associates are practicing safe work habits, ensuring a safe work environment
• Ensures team members are on task with assignments
• Establish relationships with department peers and other departments
• Identifies team and individual training needs and assists team supervisor in developing plans for immediate and long-term performance improvements
• Identifies the most appropriate course of action for problem resolution and effectively communicates plans to the team supervisor
• Issues disciplinary action as needed for attendance, work performance and policy violations
• Maintain a clean, organized and safe warehouse-working environment
• Maintain accuracy and quality control throughout patient contact and inputs accurately
• Maintain and update departmental scheduling based on business needs
• Manage and oversee employees
• Monitors and controls expenses in support of department’s financial goals
• Monitors and documents employee performance results and communicates to the team supervisor
• Monitors team progress through service observations and feedback
• Monitors workload of associates, collaborate with the team supervisor to ensure employees meet company expectations
• Obtains authorization and qualification documentation
• Operate necessary conveyor equipment
• Participates in special project activities by providing additional information and training
• Pro-actively solves problems and provides timely feedback to the team supervisor for resolution to ensure minimal impact on patient
• Processes new orders, responds to questions, resolves issues or forwards to appropriate personnel
• Processes work orders to field locations and coordinates timely fulfillment of products and services ordered
• Promotes a supportive environment in which employees are encouraged to solve problems and address patient issues
• Provides guidance, motivation and support to enable employees to become more proficient and to broaden their knowledge and capabilities
• Volunteers and performs other duties as required or assigned
• Works well with a team and all coworkers

Travel

• None

Qualifications

Employment is contingent on

• Background check (company-wide). Results will not be used automatically to disqualify individuals. Instead, the Company will conduct an individualized assessment that considers the duties of the position, the nature and timing of the offense, and any evidence of rehabilitation, in accordance with applicable laws.
• Drug screen ( when applicable for the position )
• Compliance with healthcare facility credentialing process ( when applicable for the position )
• Valid driver’s license in state of residence with a clean driving record (when applicable for the position)

Required Education and/or Experience

• High school diploma or GED equivalent, required

Preferred Education and/or Experience

• Bachelor’s Degree or equivalent, preferred
• Experience in medical field and administrative record management, preferred
• Experience in the healthcare industry, preferred
• Experience with medical equipment, preferred
• One year of related work experience, preferred
• Strong computer skills, preferred
• Strong customer service background, preferred
• Three years of supervisory experience, preferred

Skills and Competencies

• Accurately perform simple mathematical calculations
• Effectively communicate in English; both oral and written
• Interpret a variety of communications (verbal, non-verbal, written, listening and visual)
• Maintain confidentiality, discretion and caution when handling sensitive information
• Multi-task along with attention to detail
• Self-motivation, organized, time-management and deductive problem solving skills
• Work independently and as part of a team

Machines, Equipment and Technical Abilities

• Email transmission and communication
• Internet navigation and research
• Microsoft applications; Outlook, Word and Excel
• Office equipment; fax machine, copier, printer, phone and computer and/or tablet

Physical Demands

• Frequent bending, stooping and kneeling
• Frequent twisting, pulling and reaching
• Lifting minimum is 50lbs
• Requires close vision to small print on computer and/or tablet and paperwork
• Requires sitting, walking, standing, talking and listening
• Warehouse and office environment; primarily indoors, but some outdoor work may be required