Business Systems & Operations Coordinator-Oak Creek

Job Description

Job Description

Position Summary

For over 85 years, Airoldi Brothers & Co. has provided innovative truck leasing and transportation solutions to customers ranging from small businesses to large fleets. As a family-owned and operated company, we are committed to exceptional customer service, operational excellence, and creating a team-oriented environment where employees feel like part of the family.

We are seeking an operationally minded individual to help improve workflows, communication, reporting visibility, and operational systems across the organization. This role combines process improvement, Microsoft 365 coordination, reporting support, user support, and coordination with outsourced IT partners to help teams work more efficiently and consistently. The role will also assist with coordination and execution of operational improvement initiatives and internal systems-related projects.

This is not intended to be a traditional help desk or infrastructure-focused IT role. Instead, the position is focused on improving operational efficiency, organization, collaboration, and day-to-day workflow effectiveness across departments. The ideal candidate will be a strong communicator who is reliable, organized, willing to learn, and takes pride in helping support and improve the organization's operations and systems.

Key Responsibilities:

Operational Workflow & Systems Improvement

• Identify and implement opportunities to improve workflows, communication, reporting visibility, and operational efficiency across departments
• Help reduce repetitive administrative tasks while supporting process consistency, organization, and standardization
• Assist in developing scalable operational procedures and systems that improve day-to-day effectiveness and reduce dependency on tribal knowledge

Microsoft 365 & Collaboration Support

• Support and improve utilization of Microsoft 365 tools including Teams, SharePoint, OneDrive, and Outlook
• Help improve file organization, accessibility, collaboration workflows, user permissions, and communication standards across the organization
• Assist with onboarding, user setup, and overall information organization initiatives

Reporting & Operational Visibility

• Support operational reporting, dashboards, and data visibility initiatives
• Help improve accessibility, organization, consistency, and flow of operational and management reporting information
• Assist leadership with reporting tools, operational metrics, and information organization

Vendor & User Support Coordination

• Serve as the primary internal liaison with outsourced IT providers
• Provide first-level user support and coordinate technology-related needs across departments and facilities
• Assist with setup and coordination of new facility IT infrastructure in partnership with outsourced IT providers and Director of Operations

Qualifications

• Strong working knowledge of Microsoft 365 tools and applications
• Strong organizational and communication skills
• Process-oriented mindset with strong problem-solving ability
• Comfortable working with non-technical users across departments
• Ability to manage multiple projects and priorities simultaneously
• Operational, logistics, manufacturing, or service-industry experience preferred
• Desired experience with reporting tools, dashboards, SharePoint, Power BI, or workflow automation
• Degree in business, information systems, operations, or related field preferred

Preferred Candidate Traits

• Self-motivated and improvement-oriented
• Strong follow-through and accountability
• Comfortable balancing day-to-day support with longer-term improvement initiatives
• Able to communicate effectively with both operational and administrative teams
• Interested in helping build scalable operational systems and processes

Reporting Structure

This position will initially report to CFO/Ownership due to the highly cross-functional and operational nature of the role.

Compensation & Benefits

• Starting compensation from $70,000 annually and commensurate with experience
• Benefits Include:
• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Health insurance
• Health savings account
• Life insurance
• Paid orientation
• Paid sick time
• Paid time off
• Vision insurance

Final confirmation of any job offer will be contingent upon you undergoing and passing a pre-employment background check.