Flexible Benefits Implementation Manager

Flex Account Client Executive

Our not-so-secret sauce.

Award winning, inclusive, top workplace culture doesn't happen overnight. It's a result of hard work by extraordinary people. The industry's brightest talent drives our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can make your mark as a Flex Account Client Executive at Marsh McLennan Agency (MMA).

Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world's leading professional services firm, Marsh (NYSE: MRSH).

A day in the life.

As our Flex Account Client Executive on the Flexible Benefits Team, you'll lead and is responsible for an important service function within the Flex. A senior management role reporting directly to the Practice Leader and part of Flex Practice Management Team. This is a single incumbent position.

Essential duties and responsibilities

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

• Leads a team of client service relationship managers ensuring client contractual obligations are met
• Ensures team meets client retention targets
• Provide leadership and accountability in maintaining and advancing service functions assigned to maintaining client satisfaction.
• Supervise the renewal process for clients. Provide analysis, recommendation of coverage needs and pricing to present to Client as appropriate.
• Development of efficient processes to control workflow and produce management reports with measurement of quality and timeliness (TQM) and other workflows within the department.
• Keeps abreast of current trends, Internal Revenue Service (IRS) and Department of Labor (DOL) regulations and pronouncements and communicates these changes to the staff to promote knowledge.
• Responsible for the implementation of uniform procedures and processes to ensure the highest quality product, development of staff through training and ongoing support involving record keeping and computer technology. Bring forward suggestions for organizational improvement.
• Ensures compliance with SOC I, Type 2 procedures as applicable.
• Responsible for the timeliness and quality review of work performed by staff, including audit compliance, proper offsite backup procedures, and monitoring system efficiency.
• Responsible for tax reporting, discrimination testing and IRS Form 5500 reporting as applicable.
• Audit of record keeping systems and third-party card vendor system.
• Assist service questions related to administration, billing, claims issues and problem solving.
• Develop and maintain strong client relationships. Directly engage in disturbance handling to retain clients.
• Provide training to Teammates to ensure effective servicing.
• Manage staff as appropriate. Provides training to ensure effective service.
• Periodically evaluate performance and take appropriate action to ensure maximum productivity.
• Create, implement and communicate annual team member goals.
• Provide administrative support on other tasks as they arise such as assigned special projects and development of new ideas/services, as requested.
• Attend seminars, classes and carrier meetings to keep abreast of new products available for Clients and acquire expertise in legislative changes, as opportunities occur.
• Support overall revenue and retention goals.
• Other duties and responsibilities as requested by management.

Our future colleague.

We'd love to meet you if your professional track record includes these skills:

• Bachelor's degree or equivalent education and related training
• Leadership skills and experience
• Flexible Benefits Experience
• Strong client relation skills; including excellent communication skills and service orientation, cooperative nature, and tactfulness to resolve client and company problems
• Demonstrated proficiency in basic computer applications such as Microsoft Office Suite and Adobe
• Ability to travel, occasionally overnight
• Act with responsiveness, urgency and professionalism in all matters
• Maintain an enthusiastic positive attitude at all times

These additional qualifications are a plus, but not required to apply:

• Flexible Benefits Administration

We know there are excellent candidates who might not check all these boxes. Don't be shy. If you're close, we'd be very interested in meeting you.

Valuable benefits.

We value and respect the impact our colleagues make every day both inside and outside our organization. We've built a culture that promotes colleague well-being through robust benefit programs and resources, encourages professional and personal development, and celebrates opportunities to pursue the projects and causes that give colleagues fulfillment outside of work.

Some benefits included in this role are:

• Generous time off, including personal and volunteering
• Tuition reimbursement and professional development opportunities
• Hybrid Work
• Charitable contribution match programs
• Stock purchase opportunities

Marsh and its affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.

The applicable base salary range for this role is $92,400 to $172,100.

The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives. We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs. Applications will be accepted until: August 28, 2026