Police Services Aide

POLICE SERVICES AIDE

Salary: $43.66 /Hourly - $48.30/ Hourly

(Appointment is generally made at one of the first three steps, depending on qualifications)

CLOSING DATE/TIME: This will be a continuous recruitment until the position is filled.

DEFINITION

Under general supervision, this civilian classification provides technical assistance and clerical support to the Police Department, patrols authority owned buildings by car and foot, and is responsible for the general operation of Police Departments Communication Center; and performs related duties as required.

ESSENTIAL FUNCTIONS

• Investigates non-criminal issues; and
• Prepares written reports on property deficiencies, property damage, resident health and safety issues and disturbances of the peace; and
• Gathers evidence and interviews witnesses; and
• Answers questions and responds to non-hazardous criminal and other complaints from Authority residents and the public by telephone and in person; and
• Issues citations and/or warnings for parking and other violations; and
• Initiates the towing and removal of vehicles from Authority property; and
• Attends community meetings; and
• Processes calls for service via direct Authority telephone calls, or relayed from 911 emergency services, and input data into the Computer Aided Dispatch (CAD) system; and
• Inputs data, and retrieves data from various law enforcement telecommunications systems, with the ability to read and understand information contained in the printouts; and
• Operate a multi-channel radio system under FCC rules and regulations, as well as in emergency and non-emergency circumstances; input and retrieves data from the Records Management System (RMS).

MARGINAL FUNCTIONS

Performs other related duties as required.

MINIMUM QUALIFICATIONS

• One year experience in a police department, serving in one or more of the following categories: police dispatcher, parking enforcement officer, police records clerk, or in a clerical capacity where police related systems were used.
• A High School Diploma, GED, or a recognized equivalent.
• Possession of a valid (Class C) California driver's license, with an insurable driving record.
• Must be a US Citizen in the process of obtaining citizenship.
• No Felony Convictions.
• Must be available to work nights, weekends, and holidays
• Bilingual skills in ASL, Mandarin, Cantonese, Vietnamese and/or Spanish are a plus.
• Completion of the POST Entry Level Dispatcher Selection Test Battery or alternative job-related tests of these abilities, administered by either the hiring department or another entity, with a score deemed acceptable by the hiring department. All tests must include assessments of

1. Verbal: This ability includes written and oral comprehension (the ability to read passages and listen to orally-imparted information and retrieve facts, draw conclusions and derive meaning); and written expression (the ability to use language to convey information clearly in writing).
2. Reasoning: Deductive: the ability to apply general rules to specific problems to attain logical answers or Information Ordering: the ability to correctly follow a given rule or set of rules to arrange things or action sin a certain order.
3. Memory: this ability included the capacity to store and retrieve facts, details and other information.
4. Perceptual: This ability includes speed and accuracy (the ability to quickly and accurately compare letters and numbers presented orally and in written form); and time sharing (the ability to shift back and forth between two or more sources of information, both written and orally-imparted, in performing a task or set of tasks. The most common Dispatcher Selection Test Battery accepted is the CritiCall Test. This test is Pass or Fail.

KNOWLEDGE, SKILLS, AND ABILITY

KNOWLEDGE OF: Effective communication, both verbally and in writing; understand and follow verbal and written directions; make quick, accurate and independent decisions under stressful situations; possess the ability to multi-task, discern and prioritize important and dangerous situations; type at a speed of not less than 35 wpm; become certified by the Department to access CLETS, DMV, DOJ and NCIC information from law enforcement record information systems; possess the ability to pass a POST approved dispatching course within twelve months of employment; and perform other tasks as specified in the State of California Division of Industrial Accidents form RB-91 for this position.

ABILITY TO : Deal effectively with low-income groups and the public; sit, stand and walk for up to 4 hours; bend, climb, crawl, reach overhead, crouch, kneel, balance, push and pull for up to 1 to 2 hours; have vision correctable at 20/20 in one eye and 20/30 in the other with no color deficiencies; have weight proportional to height; occasionally carry up to 50 pounds; occasionally run; interpret rules, regulations and procedures.


TO APPLY: Please complete an employment Application online at This will be a continuous recruitment until the position is been filled.

ADDITIONAL INFORMATION FOR APPLICANTS

Thank you for your interest in employment at the Oakland Housing Authority.

To apply for this position, applicants must complete and submit an online application at by the date indicated; a current, detailed resume may be attached but will not be accepted in lieu of a completed employment application.

All applications and resumes will be carefully screened. Those applicants whose education and experience most closely match the requirements of the position will be invited to compete in the examination process. Candidates who compete successfully in this examination will have their names placed on a List of Qualifiers. An appointment will be made from the List. For some positions, an experience/training rating and/or written evaluation of candidates will be used in lieu of the oral examination. The names of the highest-ranking candidates will be placed on the List of Qualifiers, and the final selection will be made from this List. College degrees or units required for the position will be verified prior to final appointment. If this information cannot be verified for a candidate, the candidate's name will not be placed on the List of Qualifiers. All appointments are subject to the approval of the Executive Director.

All prospective employees must pass a physical examination and drug screening by an Authority-designated physician. A pre-employment criminal history background check will also be conducted for all positions. For positions requiring use of an Authority vehicle, candidates' driving records will be checked prior to appointment. To be eligible for appointment, each candidate must possess a valid California Class C driver's license and a driving record acceptable to the Authority's insurer. All prospective employees must also provide proof of American citizenship, or legal resident status and the legal right to work in the United States.

Prior to becoming permanent, new employees must successfully pass a probationary period.

BENEFIT INFORMATION

Employees of the Authority enjoy a competitive fringe benefit program.

SICK LEAVE is accrued at the rate of one day per month.

VACATION LEAVE for new employees is accrued at the rate of 10 days each year. There are also fifteen (15) paid holidays each year.

RETIREMENT - The Authority is a member of the Public Employees' Retirement System (PERS). The Authority also participates in Social Security.


COMPETITIVE HEALTH, DENTAL, AND VISION INSURANCE is available.


GROUP LIFE INSURANCE is fully paid by the Authority.


Management, supervisory, professional and confidential employees are also entitled to a management benefit package allowance and five days of administrative leave per year.


The Oakland Housing Authority does not discriminate on the basis of race, color, national origin, gender, sexual orientation, religion, age, veteran's status or disability in the employment or the provision of services.

In compliance with the federal, state and local disability laws, the Oakland Housing Authority will provide equal employment opportunities to all qualified individuals, without regard to disability. The Authority is committed to making reasonable efforts in the examination process to accommodate applicants with disabilities. Individuals requesting reasonable accommodation in the examination process must do so no later than five (5) working days after the point of invitation by the Authority to an examination, otherwise it may not be possible to arrange accommodation for this selection process. The Human Resources Department will make reasonable efforts in the examination process to accommodate disabled applicants. Applicants with special needs, please call View phone number on click.appcast.io (voice); View phone number on click.appcast.io (TDD).