Customer Service Representative

Atos is an EEO employer, providing employment opportunity regardless of race, color, religion, sex, age, national origin, veteran status, disability or other factors protected by law. Job Description Responsible for fielding inbound retail client telephone calls and working with great customers to resolve issues. Thoroughly document support calls following established procedures and guidelines. Ability to navigate through various screens while talking with customers. Maintain a positive and professional attitude while on the phone. Multi‑task and perform data entry. Basic trouble‑shooting. No sales!!! We just help people fix problems! Qualifications Must attend all training classes starting October 7th. Must be 18 years old. High school diploma or GED required. Previous hardware/software troubleshooting experience helpful. Previous help desk/call center or phone support experience helpful. Previous IT or Computer Science education and/or technical certifications a plus but not required. One to Two years of customer service work experience (phone or online support preferred). Ability to multi-task. Ability to work in a fast paced environment. Reliable and punctual. Strong technical aptitude. Additional Information Paid, 10 days of classroom training. Opportunity to make incentives and bonus, as well as differential pay for some shifts. Advancement opportunity – All our Supervisors started as technicians! Full Benefits including Medical and Dental and 401K match!! Paid Time Off program and vacation time and holiday pay. Casual dress code. Blue Jeans welcome!! Celebrate birthdays and anniversaries. Office promos, i.e. We serve ice cream, pizza, and have cookouts, free soda on special occasions! Cool break room with TV, Game station, ping pong etc. We are open 24 hours a day/7 days a week providing support 365 days a year. We offer multiple shifts based on company and employee’s needs. Flexibility to work any shift preferred, but not mandatory. Atos values the individual and strives to deliver an appropriate work-life balance because a motivated and happy person can add untold value to our clients and colleagues around the world. #J-18808-Ljbffr Atos