Field Services Technician

Posting Title: FieldServices Technician
Reports To: Manager, IT Field Operations
Location: New Albany, OH
Salary Range: $28.00/ hour to $36.00/ hour

Final determination of a successful candidate's starting pay will vary based on a number of factors, including market location and may vary depending on job-related knowledge, skills, education and experience. The pay scale listed for this position is generally for candidates that meet the specified qualifications and requirements listed on this specific job description. We provide a competitive compensation package that recognizes your experience, credentials, and education alongside a robust benefits program to meet your needs. Our compensation reflects the cost of labor across several US geographic markets.

WHO WE ARE Since 1954, Cupertino Electric, Inc. (CEI) has been powered by people who've built a reputation for delivering high-profile, complex projects. Real, tangible things that alter the landscape and improve lives. And we've done it with integrity for more than 70 years. We're problem solvers and innovation seekers. We're team players and safety fanatics. And we're proud to be part of Quanta Services (PWR:NYSE), North America's largest employer of skilled craft labor. Because what we do is important, but how we do it is everything.

THE IT TEAM Our projects may be complex, but our approach is simple: We build great things and we do it with great people. Using well-designed processes and controls, integrating smart and reliable solutions, and providing access to the information needed, our IT Team comprised of seasoned and experienced professionals, enable the success of the organization. We do this while minimizing operational and financial impact.

ABOUT THE ROLE We are seeking a highly skilled and motivated Field Services Technician to join our team in providing technology support for job sites in the construction industry. The ideal candidate will have hands-on experience in installing and maintaining various technology systems, including network infrastructure, cellular and internet connectivity, and other technology-related services essential for construction projects. This position requires travel to job sites across the country, setup and support field tech systems.

Installation & Setup of Technology Infrastructure:

• Wiring and Cabling Installation: Install and terminate copper and fiber cables, ensuring compliance with safety standards and industry best practices.
• Hardware Setup: Configure and set up computer systems, servers, and workstations for on-site use. Install various printers, projectors, and other technical devices as required. Setup and configuration of remote conference rooms and training centers.
• Network Equipment Setup: Install routers, switches, and access points to create reliable on-site networks.
• Cellular & Internet Setup: Implement cellular and internet solutions for job site connectivity, including setting up mobile hotspots, modems, antennae systems, and other mobilization equipment.
• Asset Distribution: Distribution and confirmation of on-site mobility assets to validate setup, connectivity, and functionality.
• Safety Protocols: Adhere to safety guidelines and industry regulations while working on job sites, especially when handling electrical installations and equipment.

Technology Support & Troubleshooting:

• On-Site and Remote Troubleshooting: Identify and resolve technical issues related to connectivity and equipment malfunctions at construction job sites.
• Hardware & Software Support: Provide ongoing support for systems and devices, performing software updates, hardware replacements, and troubleshooting to minimize downtime and maximize productivity.
• Network Connectivity Issues: Diagnose and resolve network disruptions, including Wi-Fi, cellular, and Ethernet connections, to ensure seamless operation of tech systems.
• Asset Collection: Collect and recover on-site assets at completion of job site work, or as needed.

Communication & Collaboration:

• Vendor Coordination: Liaise with technology vendors and service providers for equipment installation, repair, and support.
• Documentation & Reporting: Maintain accurate records of installations, configurations, service issues, and resolutions. Provide detailed reports of field activities and project progress to management.

Nationwide Travel & On-Site Work:

• Job Site Travel: Travel regularly to construction job sites across the country, as required, with the ability to adapt to varying work environments and conditions. Flexibility in travel schedules is essential.
• On-Site Presence: Perform hands-on technical work, requiring physical presence at multiple job sites, with the ability to manage tasks efficiently and independently in varying locations.

ABOUT YOU Technical Expertise: You are experienced in installing on-site infrastructure hardware and equipment. You're proficient in installing and troubleshooting both wired and wireless network infrastructure, including Ethernet and Wi-Fi. You've worked with technology systems such as security cameras, access control systems, and other construction-related hardware. You have a strong understanding of internet and cellular connectivity solutions, including mobile hotspots, routers, modems, and antenna installation. You're highly organized and pay close attention to detail.

Problem Solving Skills: You have a proven ability to independently diagnose and resolve complex technical issues. You're quick-thinking and adaptable when troubleshooting connectivity issues, whether on-site or remotely. You apply critical thinking to assess when issues should be escalated.

Physical Abilities: You're physically capable of lifting and carrying heavy equipment (up to 30 lbs.) and can handle physically demanding work. You're comfortable operating in a wide range of construction environments, including outdoors, in various weather conditions, and at heights.

Travel Readiness: You're fully prepared to travel nationwide, including overnight stays and short-term time away from home. You thrive on the flexibility and demands of frequent travel, supporting job site installations and projects across different locations. You hold a valid driver's license and have reliable transportation for consistent access to job sites.

MINIMUM QUALIFICATIONS Any combination of education and experience that would likely provide the required knowledge, skills and abilities as well as possession of any required licenses or certifications is qualifying.

Education: High school diploma or GED required.

PREFERRED QUALIFICATIONS

• Experience working with Cisco products and hardware such as routers, switches, and Access Points
• Experience working with, installing, and setting up satellite internet such as Starlink.
• Prior experience in the construction industry or with construction-related technology support.
• Certifications in network installation (e.g., CompTIA Network+, Cisco).
• Experience with cloud-based services, security systems, and remote monitoring tools.
• Experience managing remote technology solutions for multiple job sites.
• Ability to adapt to different job site conditions and schedules, including working weekends or non-traditional hours as needed.

*Applicants must be authorized to work in the United States. This position is not eligible for sponsorship

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PLEASE NOTE: CEI will never ask for any money or financial information from applicants during the hiring process. To learn more about "job scams" how to avoid them, click here.

CEI is a place where every single person can-and does-have an impact on the work we do and the communities we serve. Here, you can build your own story and grow to your full potential. You can collaborate and celebrate with amazing people. And you'll go home every day knowing you helped contribute to important work that shapes people's lives. Our commercial, data center and energy projects may be complex, but our approach is simple. We build great things and we do it with great people.

The job duties listed are typical examples of work performed by positions in this job classification and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Specific duties and responsibilities may vary depending on department, program or project needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned.

Cupertino Electric, Inc. (CEI) is proud to be an Equal Employment Opportunity and affirmative action employer. We celebrate diversity and do not discriminate based on race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.

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