Operations Expert

PHOENIX Retail, LLC is a global retail platform that operates the Express and Bonobos brands. Express is a multichannel apparel brand offering modern, confident and effortless styles for work, everyday life and special occasions. Bonobos is a menswear brand known for its exceptional fit and personalized retail experience. The brands are available in over 400 Express retail and Express Factory Outlet stores, 50 Bonobos Guideshops, and online at and Responsibilities The Retail Operations Expert will lead merchandise flow processes to ensure product availability and proper sizing, providing a great in‑store shopping experience. Key Responsibilities Provide coaching and training for stockroom associates as needed. Process shipping and receiving orders according to Express time and efficiency standards. Replenish product as needed. Process freight and sensor product. Maintain a clean and organized stock room to ensure safety and efficiency. Coordinate product pricing and markdowns. Provide check‑out support to customers as needed. Process fulfillment transactions quickly and accurately to ensure customer satisfaction. Share information on product, promotions, and loyalty programs. Assist Sales Associates during onboarding and training. Assist with product launch changes according to company SOP. Assist customers on the sales floor with locating product or online orders. Deliver on all aspects of the customer experience model. Perform other essential functions as directed by supervisor. Required Experience & Qualifications Education: High School diploma or equivalent. 0–2 years of relevant job experience (minimum 6 months). Availability to work nights, weekends and non‑business hours. Proficiency with technology (iPad, registers). Critical Skills & Attributes Strong customer service skills. Excellent verbal and written communication with customers, sales leadership and associates. Collaborative team player. Ability to multitask and handle multiple customers or processes simultaneously. Benefits and Compensation Medical, pharmacy, dental and vision coverage. 401(k) and Roth 401(k) with company match. Merchandise discount. Paid Time Off. Parental leave for new parents. Part‑time associates may also receive authorized healthcare coverage, paid sick leave, public health emergency leave, participation in the 401(k) and Roth 401(k) with company match, an Express merchandise discount, the Learn & Earn incentive program, and voluntary benefits through YouDecide. Applicants must be authorized to work full‑time in the United States. PHOENIX does not sponsor work visas. The company is an equal opportunity employer and does not discriminate on any protected characteristic. PHOENIX is committed to providing reasonable accommodation to individuals with disabilities. For accommodation requests, contact View phone number on click.appcast.io or email View email address on click.appcast.io. #J-18808-Ljbffr EXPRESS