General Manager

General Manager – Community Choice Financial, Indianola, MS

As a General Manager (GM), you’ll provide reliable financial solutions to help customers manage everyday challenges. You’ll manage daily operations, lead your team to grow revenue, uphold compliance, and build brand loyalty through world‑class customer service.

On top of your team’s development, we invest in your growth through hands‑on coaching, executive exposure, and development programs. Your drive for results and passion for people coupled with our comprehensive training will equip you to make an impact on your team, customers, career, and earning potential.

What We Offer

Hourly pay rate: $19.25, plus performance bonuses.

Benefits & Perks:

• Paid on‑the‑job training and a comprehensive new hire program.
• Access to a robust learning management system of e‑learning modules to boost professional and personal development.
• Cross‑brand training that enables you to move into opportunities at any of our eleven brands across the country.
• Performance‑based career advancement.
• Educational reimbursement program.
• Multiple coverage choices for medical insurance, including telemedicine and medical spending account options (HSA/FSA).
• Traditional 401(k) and Roth 401(k) retirement plans with a generous company match program.
• Company‑Sponsored Life and AD&D Insurance.
• Basic and enhanced voluntary benefits – dental, vision, short‑term and long‑term disability, supplemental life and AD&D insurance, accident, critical illness, hospital indemnity, ID theft protection, legal services program, and pet insurance.
• Free access to mental health resources, life coaching, and more through our Employee Assistance Program.
• Free access to exclusive discounts from nationwide and local retailers through our Discount Marketplace.
• Paid time off that grows with you, starting with 12 days in your first year.
• A relaxed, business‑casual dress code that includes jeans and sneakers.

*Based on current benefit offering, which is subject to change with or without notice.

What You’ll Do – Essential Duties and Responsibilities

• Manage overall store performance by meeting or exceeding company performance standards.
• Coach, lead, and develop all team members to build new business and increase store growth through knowledge of and training on systems, company standards, account management, recovery (collections), job duties, and performance reports.
• Lead marketing strategy for local teams, business‑to‑business partnerships, referrals, community and in‑store events to steer growth and build revenue.
• Examine, evaluate, and process loan or pawn applications and related transactions, assessing risk within established limits.
• Enforce adherence to quality standards, procedures, and local and state laws and regulations.
• Participate in audits and compliance reviews as directed by corporate office or district manager.
• Supervise and maintain office security, including cash management, loss prevention, and documentation of cash overages/shortages, vault, inventory, deposits, and expenses.
• Conduct proper opening and closing procedures and train new staff in keyholder duties.
• Participate in selection, review, hiring, and retention of new employees.
• Develop work schedules according to budget, workloads, and store needs; ensure the store is staffed for optimal performance.
• Handle complex customer situations with integrity and professionalism.
• Maintain internal and external store appearance, including scheduling maintenance services and ensuring proper display of marketing materials.
• Perform duties outside the office, when applicable, such as on‑site vehicle appraisals, store errands, and external marketing.
• Work efficiently in a rapidly changing, fast‑paced environment and handle multiple challenging tasks to meet individual and team performance standards.
• Perform additional tasks as directed by leadership.
• Maintain a full‑time work schedule with regular in‑person attendance, including weekends – a minimum of 40 hours per week.

What We’re Looking For – Qualifications and Skills

• High school diploma or equivalent.
• At least two years of experience in a supervisory or leadership role in retail, finance, service, or related industries.
• Excellent verbal and written communication skills.
• Proficiency in using phones, point of sale, Microsoft Office, and other systems.
• Valid driver’s license, auto insurance, and personal vehicle (mileage compensated).
• Must be at least 18 years of age (19 in Alabama).
• Background check required.
• Ability to meet physical demands: standing up to 90% of the time; moving and transporting up to 25 pounds; operating mechanical controls such as keyboard.

Nice to Haves – Preferred Qualifications and Skills

• Associate’s degree or higher.
• Experience in check cashing, document verification, money order processing.
• Bilingual (English/Spanish) – may be required for certain locations.

Community Choice Financial Family of Brands is committed to providing an inclusive workplace free of discrimination based on race, color, religion, sex, age, national origin, military status, disability, pregnancy, sexual orientation, gender identity or expression, genetic information or any other characteristic protected by applicable law. Candidates of all backgrounds are encouraged to apply. CCFI Companies, LLC is an equal‑opportunity employer.