Quality Control Specialist

Quality Control Specialist

At Quadel, we believe great work starts with great people. That's why we focus on building teams that care deeply about the communities we serve and the colleagues we work beside every day. We're currently seeking dedicated professionals who are ready to grow with us and help drive our mission forward.

JOB SUMMARY

The Quality Control Specialist is responsible for conducting quality control reviews, SEMAP performance monitoring, and other quality-related activities. Trains staff on performance metrics, regulatory and programmatic requirements. Perform tasks and assignments to meet operational needs and objectives.

DUTIES AND RESPONSIBILITIES

• Conducts all work activities in a manner that supports achievement of Section Eight Management Assessment Program (SEMAP), contractual standards, and/or other performance measures as required.
• Maintains a comprehensive understanding of program regulations, federal guidance and notices, PHA policy and procedures.
• Utilizes automated systems including the system of record, Quadel proprietary software, rent reasonableness systems, HUD PIC/EIV, Microsoft Office (especially Excel) and others as needed, to conduct quality activities.
• Conducts quality control file reviews and quality activities in conformance with prescribed procedures and regulations.
• Conducts regular on-going SEMAP confirmatory reviews of all SEMAP indicators; reports performance, makes recommendations for improvements and forecasts performance metrics to achieve SEMAP points throughout the FY.
• May design and/or assist in the development of training tools, procedures, and job aids that enhance staff knowledge, comprehension and application.
• Confirms error corrections in the relevant systems.
• Assists management and corporate personnel in providing feedback about quality issues and observations.
• Assists with preparation and support of independent program reviews.
• Assists with accurate and timely HUD PIC system reporting and maintenance.
• May process transactions including new admissions, reexaminations, portability and moves.
• Other duties as assigned

SUPERVISORY RESPONSIBILITIES None

QUALIFICATIONS

• Two years of college, business or technical school at an accredited educational institution. Experience beyond the minimum may be substituted for all or part of the educational requirement.
• Experience and/or background in quality assurance, auditing or similar activities desired.
• Must obtain required certifications within specified timeframes.
• Knowledge of the HCV program requirements, policies, or procedures, strongly preferred.
• Strong computer skills.
• Excellent organizational, analytical, and math skills required.
• Good Oral/Written Communication skills a must.
• Proven ability to interact and work with a diverse group of people.
• Ability to maintain information, complete reports, and utilize computerized systems.
• Ability to effectively communicate verbally, individually and in groups, with internal contacts, tenants, property owners, and other external contacts as appropriate.
• Ability to work in a high volume, deadline driven environment.
• Proficiency in written and spoken English is required to effectively communicate with customers, team members, and management.
• Professional working proficiency in Spanish/Creole a plus.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

• Occasionally required to stand.
• Occasionally required to walk.
• Frequently required to sit.
• Continually required to utilize hand and finger dexterity.
• Continually required to talk or hear.
• Continually utilize visual acuity to operate equipment, read technical information, and/or use a keyboard.
• Occasionally/required to lift/push/carry items up to 25lbs.

Quadel is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, disability, veteran status, or any other protected status under applicable law. Quadel complies with the Americans with Disabilities Act (ADA) and provides reasonable accommodations to qualified individuals with disabilities throughout the hiring process. Employment is contingent upon successful completion of pre‑employment requirements, which may include background screening, pre-employment drug test and verification of credentials. This job description reflects the general nature of the position and is not an exhaustive list of duties or responsibilities.