TPA Technical Support Specialist I

Job Description

Job Description

Description:

Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the fastest-growing HCM software providers worldwide by offering an intuitive, easy-to-use product suite that helps businesses automate and streamline HR and payroll processes, attract and retain talent, and build a strong workplace culture.

While traditional HR and payroll providers automate basic HR processes such as payroll and benefits administration, Paylocity goes further by developing tools that HR and businesses need to compete for talent and deliver against the expectations of the modern workforce.

We give our employees what they need to succeed, including great benefits and perks! We offer medical, dental, vision, life, disability, and a 401(k) match, as well as perks that support you, your family, and your finances. And if it’s career development you desire, we provide that, too! At Paylocity, people matter most and have always been at the heart of our business.

Help our award-winning technology company run effectively as you take on big challenges and find solutions with a position in Operations.

Use your problem-solving skills to shape the way others see Paylocity. Launch your career with us!

This is a fully remote position, allowing you to work from home or location of record within the U.S. with no in-office requirements.? You must be available five days per week during designated work hours.? The work arrangement for this role is subject to change based on business needs and individual performance. This may include adjustments to on-site requirements or schedule expectations, as necessary.?

Position Overview

The TPA Technical Support Specialist will provide technical expertise and excellent support efforts for Paylocity’s Spending Account Benefit Systems. The TPA Technical Support Specialist will collaborate with various teams within the organization and learn multiple software products to fully support any questions that may arise. This position requires a combination of technical

expertise, strong attention to detail and the ability to apply critical thinking to troubleshoot and resolve issues for customers and internal partners. The position will focus on several key areas including Help Ticket completion, analyzing and resolving API related issues, plan setup guidance, benefit system configuration and electronic banking transactions.

Primary Responsibilities

The below represents the primary duties of the position, others may be assigned as needed. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Learn and become an expert on application features, configuration, and supported third party software

• Create, monitor and prioritize cases and help tickets between internal team members (i.e. AM or IC) to resolve client issues in a timely manner

• Apply critical thinking and problem-solving skills to research, troubleshoot and resolve Benefits Configuration and API connectivity issues.

• Partner closely with Benefit Implementation Consultants and Sales partners, providing system setup consultation.

• Design and test the benefits system as needed, based on client plan requirements according to the analysis/specifications

• Import & analyze data using various platforms including third party record keeping systems.

• Complete full data audits, including producing reports, providing summaries and detail for system reconciliation. Ability to understand why discrepancies are occurring and provide direction on how to resolve to customers and internal partners.

• Work cross functionally with internal team members (i.e. BAM and AM) to manage open enrollment projects with effective communication to meet client deadlines and expectations.

• Perform a variety of routine daily electronic banking tasks related to client funds including processing bill payments via lockbox, issuing claim reimbursements/distributions, initiating transfers between accounts as needed, manual entry of credit/debit transactions through various banking sites etc.

Education and Experience

• Minimum of 1-2 years experience in a benefits support role: experience in Tax advantaged plans (FSA, HSA, HRA, Commuter) role preferred.

• Ability to analyze data for high level problem resolution

• Education: Preferred Bachelor’s degree, but minimum of HS Degree completion

• Proven ability to manage multiple projects simultaneously and deliver projects on time.

• Desire for continued learning

• Intermediate MS Office skills, particularly with Excel, specifically being able to import data and use pivot tables, and VLOOKUP

• Basic understanding of EDI data mapping and transformation, as well as data communication protocols such as SFTP and FTP a plus

• Excellent communication skills, with the ability to communicate technical information to non-technical partners

Paylocity is an equal-opportunity employer. Paylocity is committed to the full inclusion of all individuals. We recruit, train, compensate, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. At Paylocity, we believe diversity makes us better.

We embrace and encourage our employees’ differences in age, culture, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion or spiritual belief, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. We actively cultivate these differences through our employee resource groups (ERGs), employee experiences, perspectives, talents, and approaches to drive innovation in the software and services we provide our customers.

We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. To request reasonable accommodation in the job application or interview process, please contact View email address on ziprecruiter.com. This email address is exclusively designated for such requests, aligning with federal and state disability laws. Please do not send resumes to this email address, as they will be removed.

The base pay range for this position is $40,700 - $58,100 /yr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. This position offers a full range of benefits outlined here. This information is provided per the relevant state and local pay transparency laws for the location in which this position will be performed. Base pay information is based on market location. Applicants should apply via