Facility Service Associate

Facility Service Associate

Houston, Texas, United States

Job Summary: We are seeking a dedicated individual to provide essential office support, which includes sorting and delivering mail, managing office supplies, handling boxes and office furniture, and performing general facility maintenance. This role also involves delivering exceptional customer service both over the phone and in person.

Key Responsibilities:

• Receive and pick up mail, interoffice envelopes, and boxes of varying sizes, with weights up to 50 lbs.
• Process inbound and outbound U.S. Mail, FedEx, UPS, and other courier services efficiently.
• Handle pouch mail destined for all Firm locations.
• Utilize computer software to manage inbound and outbound mail and packages, track and manage the Firm's assets, input and manage service requests, and monitor floor plans.
• Deliver and pick up items, either independently or as part of a team, within the office. Team deliveries/pick-ups may involve items weighing up to 250 lbs., while individual deliveries/pick-ups may weigh up to 50 lbs.
• Set up conference rooms with the appropriate furniture and equipment to ensure readiness for meetings.
• Clean and prepare conference rooms to meet standards prior to scheduled meetings.
• Defrost refrigerators and maintain cleanliness in the pantry and pantry equipment (e.g., microwave ovens).
• Stock and replenish office supplies to ensure availability.
• Dust, clean, restock, and organize copy and fax machines and network printers.
• Maintain cleanliness by removing trash and supplying kitchens, copy rooms, and conference rooms, using appropriate cleaning materials and chemicals.
• Monitor the Firm's facilities and equipment, reporting defects related to equipment performance, lighting, water leaks, and general maintenance needs.
• Assist with maintenance functions as necessary.
• Carry out preventative maintenance tasks, including but not limited to sweeping, vacuuming, polishing wood, metal, and stone, shampooing furniture and carpets, and cleaning walls and doors.
• Perform recycling functions to promote sustainability.
• Install pictures, signs, and bulletin boards using the appropriate tools.
• Maintain supply areas and conduct regularly scheduled inventory checks.
• Dispatch work requests to ensure a consistent workflow and timely completion of tasks.
• Receive and process copy and print requests from legal and professional staff, ensuring quality control for all work. Assemble print and copy jobs using binding machines and materials.
• Coordinate with the records management department for processing records requests, as well as liaising with suppliers for records retrieval and pick-up as needed.
• Demonstrate effective interpersonal, written, and verbal communication skills to foster productive work relationships.
• Liaise with the building's management team for necessary coordination of services and suppliers.
• Manage Firm resources responsibly and in accordance with operational policies and procedures.
• Undertake other related duties as assigned.

Essential Knowledge, Skills, Abilities and Other Job-Related Competencies:

• Ability to exert moderate to high physical effort
• Ability to work effectively under pressure
• Ability to learn and apply safe lifting techniques and the safe use of moving equipment and tools
• Knowledge of relevant Firm computer software programs (e.g., Word, Outlook, Excel, PowerPoint, Computer Aided Facility Management (CAFM) system), with a willingness to learn new software and operating systems
• Ability to read, interpret, and follow instructions accurately
• Ability to read and interpret floor plans
• Ability to take direction and instruction from outsourced supervisory business services professionals
• Demonstrate effective interpersonal and communication skills, both verbally and in writing

What We Offer:

• Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities.
• Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do.
• We Recognize Talent: We offer a variety of recognition programs for all levels of employees.
• Paid Time Off: Full time: Minimum of 80 hours/calendar year. Part time/temporary: Minimum of 1 hour for every 30 hours worked. PTO amounts may increase based on tenure and/or the assigned account. PTO allows employees to take approved time off for any reason.
• Bonuses: Are available for employee and client referrals for current employees.
• Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking Pre-Tax Plans, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, and Entertainment Discounts. Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.

About SPS

SPS is a global workplace solutions and business transformation company operating in more than 20 countries. Across North America, we help clients enhance workplace experiences and business operations through services including workplace support, physical and digital mailroom solutions, intelligent document processing, reception and concierge services, and other business support offerings.

Our clients include leading organizations across banking, insurance, legal, higher education, professional services, and many Fortune 500 companies.

At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.

SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.

Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.

To ensure a fair and authentic interview process, applicants may not use AI tools or any other form of real-time assistance during interviews. SPS team members may use transcription or note-taking technology solely to support accurate interview documentation. No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse Applicant Tracking System to facilitate application management and recruiting workflows. Human recruiters and hiring managers review applications and exercise independent judgment throughout the hiring process.

SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.

To view our privacy policy, click on the link below: Data Privacy Statement

Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.