Helpdesk Specialist

Riley Industrial Services, Inc.

Helpdesk Specialist - Job Description

Position Title: Helpdesk Specialist
Department: Information Technology
Location: Farmington (with occasional travel to the remote offices if needed)
Employment Type: Full-Time

Position Overview

The Helpdesk Specialist provides frontline technical support for approximately 130+ Windows PC users , 100+ mobile device users , 130+ VoIP phones , and 60+ networked printers across ten office locations in the Southwest region . This role ensures prompt resolution of IT issues, excellent customer service, and reliable day-to-day operation of the company's technology environment.

The ideal candidate is highly organized, customer-focused, and experienced in Microsoft-based systems within a multi-site environment.

Key Responsibilities

End-User Support

Provide Tier 1-2 technical support for Windows desktop/laptop systems, mobile devices (iOS/Android), printers, and VoIP phones.
Respond to requests and communications in a timely and professional manner.
Troubleshoot hardware, software, and network issues; escalate to senior IT staff when necessary.
Assist users with Microsoft and other applications, account access, and system navigation.
Support remote workers and resolve connectivity issues.

Device & System Administration

Configure, deploy, and maintain Windows PCs, mobile devices, printers, and peripherals.
Manage user accounts, permissions, and security groups within Microsoft 365 and Active Directory.
Perform installation, updates, and patching of software and supported systems.

Network & Telecommunications Support

Provide basic support for network connectivity across all offices.
Configure and troubleshoot VoIP phones, voicemail, and call routing issues.

Operational Maintenance

Maintain accurate inventory of IT assets including but not limited to PCs, mobile devices, printers, and phones.
Document troubleshooting steps, procedures, and recurring issues.
Assist with lifecycle management, including device replacement and upgrades.
Monitor system alerts, backups, and routine maintenance tasks as assigned.

Customer Service & Communication

Deliver a high level of customer service to employees with varying levels of technical expertise.
Communicate issue status, resolutions, and recommendations clearly and professionally.
Work collaboratively with IT leadership to identify opportunities for process improvement.

Qualifications

Required

2+ years of experience in a helpdesk, desktop support, or IT support role.
Strong knowledge of Microsoft Windows 10/11 , Microsoft 365, and standard business applications.
Experience supporting mobile devices (iOS and/or Android).
Familiarity with VoIP phone systems and networked printers.
Understanding of basic networking concepts (TCP/IP, DNS, DHCP, Wi-Fi).
Excellent problem-solving skills and attention to detail.
Strong interpersonal and communication skills.

Preferred

Experience supporting multi-site environments.
Familiarity with Active Directory, Azure AD, and MDM solutions (Intune, etc.).
CompTIA A+, Network+, or similar certification.
Experience in industrial services, field services, or similar environments.

Working Conditions

Occasional travel to regional office locations.
Ability to lift and carry equipment (up to 50 lbs.).
Must be able to work on-site full time; occasional after-hours support during outages or maintenance windows may be required.

Why Join Us?

Work in a dynamic and hands-on IT environment supporting essential operations.
Opportunities for professional growth and cross-training.
Contribute meaningfully to a team that supports critical industrial field services across the Southwest.
Medical, dental, and vision insurance
Paid Time Off/ Sick Time
401(k) retirement plan with company contribution/ Profit Share Plan

Apply

Vacancy posted 3 days ago

Similar jobs that could be interesting for youBased on the Helpdesk Specialist in Farmington, NM vacancy

Delivery Specialist - Parts & Customer Service Pro
...O'Reilly Automotive Stores, Inc. is hiring a Delivery Specialist in Farmington, NM, to operate store vehicles for delivering parts to professional customers efficiently. Essential functions include processing deliveries with management hand-held devices and maintaining...
Suggested
O'Reilly Automotive Stores, Inc.
Farmington, NM
1 day ago
Campus Safety Specialist
San Juan College is seeking a Security Officer at the SJC Main Campus in Farmington, NM. This non-exempt, full-time role protects students, staff, faculty, and visitors while patrolling grounds, monitoring cameras, and responding to emergencies. Responsibilities include...
Suggested
Full time
San Juan College
Farmington, NM
10 hours ago
Delivery Specialist
...Join to apply for the Delivery Specialist role at O'Reilly Auto Parts Overview: The Delivery Specialist will maintain and operate store vehicles to deliver parts and/or products to professional customers in a safe and efficient manner. This position will also collect...
Suggested
Local area
Immediate start
Flexible hours
O'Reilly Auto Parts
Farmington, NM
10 hours ago
Delivery Specialist
...Florida, Colorado, Missouri, Kentucky, Puerto Rico, New York, Pennsylvania, and Indiana. We are currently looking for a Delivery Specialist . Benefits Paid time off including vacation days, personal days, and holidays. Unlimited Bonus & Commission opportunities. Five-day...
Suggested
Temporary work
Arona Home Essentials
Farmington, NM
10 hours ago
Delivery Specialist
...Delivery Specialist The Delivery Specialist will maintain and operate store vehicles to deliver parts and/or products to professional customers in a safe and efficient manner. The position also collects money on C.O.D. deliveries and picks up customer returns. Bilingual...
Suggested
Immediate start
O'Reilly Automotive Stores, Inc.
Farmington, NM
1 day ago
Reimbursement Specialist
...exceptional care. As a team member, you help fulfill our mission to make life better here for our community. The Reimbursement Specialist is entrusted to set a positive tone for every customer. They also demonstrate the ability to be a self motivated, energetic...
Work at office
San Juan Regional Medical Center
Farmington, NM
3 days ago
Judicial Specialist 2
$51.41k
...Judicial Specialist 2 #10116579-24100, Full-Time, Perm in Farmington, NM # of Positions: 1 Opening Date: 07-28-2026 - Close Date: 08-11-2026 Target Pay Range/Rate: $24.716 per hour or $51,409.28 annually The Eleventh Judicial District & Magistrate Courts is recruiting...
Hourly pay
Permanent employment
Full time
Temporary work
Work at office
Flexible hours
Shift work
Bernalillo County Metropolitan Court
Farmington, NM
1 day ago
Lifeline Enrollment Specialist
Lifeline Field Representative Join our team as a Lifeline Field Representative in New Mexico. We are seeking experienced Lifeline Representatives only. In this vital role, you will qualify and enroll customers in the Lifeline Program, making a significant impact in ...
Work at office
Galaxy Distribution LLC
Farmington, NM
2 days ago
Delivery Specialist
...Florida, Colorado, Missouri, Kentucky, Puerto Rico, New York, Pennsylvania, and Indiana. We are currently looking for a Delivery Specialist . You will have access to a comprehensive benefits package that includes: ~ Paid time off including vacation days, personal...
Temporary work
Arona Home Essentials
Farmington, NM
3 days ago
Specialist Golf
...floor. Share your passion and expertise to help athletes find the right equipment and elevate their performance in golf. As a Specialist - Golf, you will deliver personalized service, support service execution, and drive sales through strong product knowledge. Help...
Dick's Sporting Goods
Farmington, NM
1 day ago
Mobile Associate, Store-in-Store - Retail Sales
$18 per hour
At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities...
Hourly pay
Full time
Temporary work
Part time
Work experience placement
Local area
Flexible hours
T-Mobile
Farmington, NM
4 days ago
Bilingual Parts Delivery Specialist
...O’Reilly Auto Parts seeks a Delivery Specialist in Kirtland, NM to maintain and operate store vehicles and deliver parts and products to professional customers safely and efficiently. You will also collect money on COD deliveries, pick up returns, and support store operations...
3M HEALTHCARE
Kirtland, NM
1 day ago
Delivery Specialist
...Overview The Delivery Specialist will maintain and operate store vehicles to deliver parts and/or products to professional customers in a safe and efficient manner. This position will also collect money on C.O.D. deliveries and pick up customer returns. Bilingual candidates...
Local area
Immediate start
Flexible hours
3M HEALTHCARE
Kirtland, NM
10 hours ago
Bilingual Parts Delivery Specialist
...O’Reilly Auto Parts seeks a Delivery Specialist in New Mexico to operate store vehicles and deliver parts to professional customers. The role includes handling COD deliveries, processing payments, and collecting returns. Bilingual candidates are encouraged to apply. The...
O'Reilly Auto Parts
Kirtland, NM
2 days ago
Cybersecurity Specialist
$57 - $68 per hour
...is important that you share these values to be part of the team. Position Description: We're hiring for a Cybersecurity Specialist to work in Albuquerque, NM to support our customer as we develop, deploy, modernize, and expand the program. The candidate will help...
Abacus Solutions Group
Kirtland, NM
3 days ago
Freight Flow Associate
$19 - $27 per hour
Position Summary... What you'll do... Complies with company policies procedures and standards of ethics and integrity by implementing related action plans using the Open Door Policy: and applying these in executing business processes and practices Operates forklift following...
Hourly pay
Minimum wage
Full time
Temporary work
Part time
Seasonal work
Walmart
Farmington, NM
1 day ago
Distribution Associate
Distribution Associate (Warehouse/Delivery) Summit Electric Supply is an electrical distributor keeping current with innovative changes in the way our world is powered. With over 40 years of continuous growth in a $110 billion industry, you can count on Summit's stability...
Local area
SUMMIT Electric Supply
Farmington, NM
10 hours ago
Plant Associate
The Plant Associate will perform assembly and processes for parts used in missiles and high‑tech products. Applicants must have eye‑hand coordination, be able to follow written instructions and procedures, demonstrate attention to detail and safety, and be able to provide...
Contract work
Relocation package
Raytheon
Farmington, NM
1 day ago
Out-of-School Time (OST) Specialist
...Job Description Job Description PURPOSE OF POSITION The Out-of-School Time (OST) Specialist supports the academic, social–emotional, cultural, and leadership development of Navajo Preparatory School students during after-school and extended learning hours. Grounded...
Flexible hours
Night shift
Afternoon shift
Navajo Preparatory School Inc
Farmington, NM
18 days ago
Information Technology/Assurance Specialist I (IT/IA) (TS, w/ SCI Eligibility) -
...REQUIREMENT: TS, WITH SCI ELIGIBILITY ***POSITION REQUIRES US CITIZENSHIP*** Position Title: Information Technology/Assurance Specialist I Location: Kirtland AFB (on-site) Position Description: The primary function is working within Special Access Programs (...
Full time
Work at office
Local area
RedTrace Technologies Inc
Kirtland, NM
a month ago
Produce Associate
Sam's Club | Medical, Dental, Vision, Rx + 401(k) with match + PTO + 100% Reimbursement of Tuition & Books | 4500 East Main Street | Responsibilities: Maintains up-to-date knowledge of produce and stock levels; Provides exceptional customer service to members; Receives...
Immediate start
Sam's Club
Farmington, NM
4 days ago
Cafe Associate
$17 - $25 per hour
Position Summary... What you'll do... Be a Team Member : Maintains up-to date knowledge of product specifications related to prepared food merchandise; collaborating with cross functional teams and helping educate other associates on tools, tasks and resources; ...
Hourly pay
Minimum wage
Full time
Temporary work
Part time
Immediate start
Flexible hours
Walmart
Farmington, NM
10 hours ago
Auto Care Center Team Associate
$16 - $29 per hour
Hourly Wage: $16 - $29 per/hour *The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation includes annual or quarterly performance incentives. Additional compensation in the form of premiums may...
Hourly pay
Minimum wage
Full time
Temporary work
Part time
Shift work
Walmart
Farmington, NM
2 days ago
Equipment Associate
## Equipment AssociateApplylocations: Farmington, NM, USAtime type: Full timeposted on: Posted Todayjob requisition id: 99028***Great company. Great people. Great opportunities.***If you’d like the chance to make your mark with the world’s largest equipment rental provider...
Hourly pay
RSC Holdings
Farmington, NM
1 day ago
Equipment Associate
Great company. Great people. Great opportunities. If you’d like the chance to make your mark with the world’s largest equipment rental provider, come build your future with United Rentals! As an Equipment Associate at United Rentals, you will perform a variety of...
Hourly pay
United Rentals
Farmington, NM
2 days ago
Freight Flow Associate
$19 - $27 per hour
Position Summary... What you'll do... Complies with company policies procedures and standards of ethics and integrity by implementing related action plans using the Open Door Policy: and applying these in executing business processes and practices Operates forklift...
Hourly pay
Minimum wage
Full time
Temporary work
Part time
Seasonal work
Walmart
Farmington, NM
10 hours ago
Auto Care Center Team Associate
Walmart Stores | Medical, Dental, Vision, Rx + 401(k) with match + PTO + 100% Reimbursement of Tuition & Books | 4600 East Main Street | Responsibilities: Change oil, tires, and other general maintenance; Ensure customers have a great first and last impression; Become ...
Immediate start
Wal-Mart Stores , Inc.
Farmington, NM
1 day ago
Associate Planner
$52.05k - $80.97k
JOB OPENING CITY OF FARMINGTON JOB POSITION #115: Associate Planner Number of vacancies: 1 Department: Community Development/Planning Work location: West Annex Building, 2nd Floor, 805 Municipal Drive, Farmington Type of position: Regular/Full-Time Pay grade: L – Exempt...
Full time
Work at office
Monday to Friday
Weekend work
Afternoon shift
City of Farmington
Farmington, NM
4 days ago
Freezer, Cooler and Deli Stocker Associate
Sam's Club | Medical, Dental, Vision, Rx + 401(k) with match + PTO + 100% Reimbursement of Tuition & Books | 4500 East Main Street | Responsibilities: Stock freezer, cooler, and deli merchandise and displays; Maintain safety and sanitation standards in the freezer/cooler...
Immediate start
Sam's Club
Farmington, NM
1 day ago
Seasonal Associate - Famous Footwear
Famous Footwear Seasonal Associate As a Famous Footwear Seasonal Associate, you are passionate about providing the best shoe store experience for every customer. You do this by creating a welcoming environment and in-store culture where customers say, "I'll take it"...
Daily paid
Seasonal work
Flexible hours
Night shift
Caleres
Farmington, NM
1 day ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Helpdesk Specialist. Be the first to apply!