Director of Operations - AI Native Operations

Director of Operations

Max Roofing serves the entire Phoenix metro; custom homes, repairs, and full replacements, with a deep base of repeat and referral clients. Our mission is to be the BEST.ROOFER.EVER. The best, not the biggest, and we're growing fast, with real focus on building out the retail side.

What makes us different is how we operate: our back office runs on a proprietary AI agent platform that handles lead intake, customer experience, project coordination, and accounting automatically. Our human team oversees the machine. We're profitable, growing fast, and built to scale.

We're hiring a COO to run the operating machine so our founder can focus on growing it.

The Role

You own six areas: AI agent oversight, sales operations, production and fulfillment, financial performance, marketing and lead flow, and people. You report directly to the owner with real decision-making authority. A field superintendent, project coordinator, and controller report to you, as do four AI agents running 24/7.

Your mandate: sustain and grow the current run rate while protecting the margins that got us here, and build out the retail sales process.

First 90 Days

Days 1-30: Learn the full pipeline, audit every AI agent, and deliver a written 90-day priority plan.

Days 31-60: Close the open infrastructure items, stand up funnel reporting, take ownership of Meta ad performance.

Day 90: You own all six areas.