Head of Care Management Operations

Job Category Operations

Employee Type Full Time Exempt

Manage Others Yes

Sierra Winds, a Life Care Retirement Community in Peoria, Arizona, is seeking an experienced and collaborative Director of Operations to provide strategic and operational leadership across key community departments. Reporting to the Executive Director, this leadership position plays an important role in ensuring operational excellence, financial performance, regulatory compliance, and an exceptional resident experience.

The Director of Operations provides leadership and oversight to multiple departments, including Health Center, Foodservice, Facilities, IT, Finance, Activities, Supportive Services, Resident Services, and Housekeeping. This role works closely with department leaders to ensure daily operations align with the community's mission, strategic objectives, and hospitality-focused culture. The Director of Operations drives service excellence, monitors operational performance and resident satisfaction, and identifies opportunities to improve efficiency, quality, and accountability across departments.

Financial and administrative responsibilities include collaborating with Finance and the Executive Director on departmental budgets, cost containment, operational planning, and capital initiatives. The Director of Operations reviews performance data to support informed decision-making, contributes to occupancy and revenue optimization strategies, and ensures resources are used effectively to meet organizational goals. The position also supports regulatory compliance and participates in strategic planning and long-range operational initiatives.

A key component of this role is fostering a culture of hospitality, teamwork, and continuous improvement. The Director of Operations coaches and develops department leaders, strengthens communication and collaboration across teams, and addresses operational concerns that affect resident satisfaction. Through a visible leadership presence and a commitment to accountability, this individual helps ensure residents, employees, and guests experience the high standards of service that define Sierra Winds.

We are looking for a strategic and hands-on leader with progressive management experience in senior living, healthcare, or hospitality. The ideal candidate brings strong financial and operational acumen, knowledge of regulatory compliance and labor requirements, and the ability to lead multiple departments effectively. A bachelor's degree in Business Administration, Healthcare Administration, or a related field is required, with a master's degree preferred. If you are a collaborative leader who values operational excellence, employee development, and meaningful relationships with residents and their families.

Bachelor's degree in Business Administration, Healthcare Administration, or a related field required; Strong knowledge of operational compliance, labor regulations, budgeting, and financial performance. Must be able to communicate in English.

Ability to partner effectively with the Executive Director and department leaders to advance strategic priorities, maintain regulatory compliance, support financial goals, and promote a culture of hospitality, accountability, and service excellence.

Ability to move throughout the community's buildings and grounds as needed and lift up to 30 pounds. Good visual and hearing acuity and verbal communication skills are required. The role may involve exposure to communicable diseases, blood and body fluids, cleaning chemicals, and offensive odors.

Sierra Winds, a Life Care Retirement Community in Peoria, Arizona, is seeking a strategic and people-focused Director of Operations to lead key community departments and support exceptional resident experiences. Reporting to the Executive Director, this role oversees multiple operational functions, drives financial and operational performance, ensures regulatory compliance, and develops department leaders while advancing Sierra Winds' hospitality-focused culture.

The ideal candidate is an experienced leader with strong operational, financial, and interpersonal skills and a commitment to hospitality. Responsibilities include overseeing multiple departments, monitoring budgets and performance metrics, supporting strategic and capital initiatives, ensuring regulatory compliance, and coaching department leaders. Candidates must have a bachelor's degree in a related field and five to seven years of progressive leadership experience in senior living, healthcare, or hospitality.