Customer Service Representative

Customer Service Representative

Are you ready to build your career by joining an international fire and alarm protection company? If so, our client is hiring a Customer Service Representative. Position Type: Contract Remote located in: AL, FL, GA, IN, KY, MS, OH, and TX (3rd shifts ending as late as 2am, so PST/MST time zones can apply).

Required:

• Required to provide own equipment for this role.
• Training is conducted with cameras on, so a webcam is required during the first 2 weeks.
• Must demonstrate can maintain a productive, interruption-free remote work environment.
• Must be available to work on the 2nd and 3rd shift and at least one day of the weekend.

Must have:

• Internet Service (cannot connect via WIFI)
• Must have modem connection
• Must be hardwired to computer via Ethernet cable.
• Cannot take calls Using WI-FI Connection
• Core i3 with 8GB of RAM or higher.
• Must have a minimum of 30mbps upload and 40mbps download.
• Run internet speed test at
• Must have a minimum of Windows 10 on computer.
• Home computer, monitor and headset that will allow agent to answer calls.
• Must allow required software to be uploaded to computer, and have USB headset that is CxOne/NICE compatible for incoming customer interactions.
• Call center experience required.
• Excellent communication skills.
• Intermediate knowledge of computer applications.
• Must have a positive enthusiastic behavior with a desire to provide a great phone call experience with all the calls handled.

Responsibilities:

• Receive inbound telephone calls (no outbound calling.
• Determine proper solution for customer, make recommendation, and overcome objections if needed.
• Transfer the call to the appropriate group for handling that ensures the optimum customer experience.
• Perform other duties and related work as assigned.