Desktop Support Technician

Desktop Installation TechnicianWe are seeking a skilled and motivated Desktop Installation Technician to join our IT team. The successful candidate will be responsible for the installation, configuration, and maintenance of desktop computers, peripherals, and software for our employees. This role is crucial in ensuring our team has the technology they need to be productive and successful.Responsibilities:Install, configure, and upgrade desktop computers, laptops, printers, and other peripherals.Install and configure operating systems (primarily Windows) and various software applications.Troubleshoot and resolve hardware and software issues in a timely manner.Perform network troubleshooting and connectivity support.Provide technical support and training to end-users.Document all work performed in our help desk ticketing system.Maintain an inventory of all IT assets.Assist with the setup of new workstations.Required QualificationsMust possess an active DoD Top Secret/SCI security clearance.Proven experience as a Desktop Support Engineer, IT Technician, or similar role.Strong knowledge of computer hardware, software, and peripherals.Experience with installing internal computer components (e.g., RAM, hard drives, video cards) and their corresponding drivers.Experience with KVM switches and setting up multi-monitor configurations.Experience with Windows operating systems (Windows 10, Windows 11).Familiarity with basic network protocols (TCP/IP, DHCP, DNS).Excellent troubleshooting and problem-solving skills.Strong communication and customer service skills.Ability to work independently and as part of a team.Desired QualificationsExperience with remote desktop support tools.Knowledge of ITIL practices.