Customer Service Officer

Location: Apex, NC Reports To: Operations Manager Position Summary The Customer Service Officer is responsible for direct communication with Stahl USA customers and the internal Stahl team. This role ensures accurate processing of customer orders, coordination of shipments and pickups, and preparation of invoicing. The incumbent will perform a variety of tasks with minimal supervision and interact regularly with outside warehouses, customers, and sales representatives. Key Responsibilities Receive and process customer orders, messages, and price requests. Enter all customer orders into the system accurately. Print, edit, and reconcile orders to ensure accuracy. Obtain certificates of analysis and technical data sheets; distribute via email or fax. Complete price request forms and forward to appropriate personnel. Check product availability and keep customers informed of status. Follow up on orders with shipping and customers. Handle customer inquiries and complaints; submit complaint forms as needed. Generate reports including open orders, bookings, late shipments, and backorders. Update weekly, monthly, and service-level reports. Perform daily billing and issue debits and credits. Maintain customer price files. Coordinate and schedule customer warehouse pickups with outside warehouses, customers, and salespeople. Requirements High school diploma or equivalent required. SAP experience is required. Proficiency in Microsoft Office applications. Ability to navigate and process web-based systems. Strong attention to detail and ability to work independently. Excellent communication skills and ability to collaborate effectively with co-workers and other departments. Stahl – Touching lives, for a better world Joining Stahl means becoming part of a talented, diverse community of more than 1,700 talented professionals/employees. Around the world, our people are the driving force behind our three core business lines – Performance Coatings, Leather Finishing and Packaging Coatings – and our 14production sites, 30+ application laboratories, and network of sales offices in 23 countries. Their innovation, hard work and dedication have made Stahl the world leader in speciality coatings for flexible materials. Our products protect what is precious to people, enhancing the consumer experience and adding value to the materials used in countless industries – from automotive and apparel to luxury goods, footwear, packaging and home furnishings. As the invisible force behind everyday material, Stahl products are touched by people every day. And when people touch our products, we touch their lives. That's why Stahl colleagues around the world are driven by a shared purpose: Touching lives, for a better world. We are guided by our ESG Roadmap, which sets out our sustainability ambitions for 2030 and beyond. These include firm emission-reduction targets aligned with the Science Based Targets Initiative (SBTi) and our commitment to working with our value chain partners to create a better world for future generations. #J-18808-Ljbffr