Field Support Engineer

Job Description

Job Description

Job Title: Field Support Engineer
Work Location & Reporting Address: Richardson, TX 75082 (Hybrid)
Vendor Rate: $18/hr
Contract duration: 6 months
Interview Process (Is face to face required?): Video interviews

Job Details:
Minimum years of experience required: 0-2 years
Certification needed: No

Must Have Skills: Ethernet, Layer 1 and Layer 2 technologies, Fiber Design

Detailed Job Description:
Preferred Qualifications:
" Basic understanding of TCP/IP, DNS, DHCP, VLANs, subnetting, NAT, and common ports/protocols.
" Familiarity with switching and routing fundamentals.
" Troubleshooting experience with wired and wireless connectivity.
" Basic knowledge of firewall concepts and VPN fundamentals.

Responsibilities include but not limited to:
" Provide centralized L1 operational support for Quantum Fiber service delivery by assisting field technicians and internal teams via multiple contact channels, ensuring timely progression of customer service orders.
" Support service restoration and provisioning activities by performing or guiding tasks such as ONT changes, activations, and service provisioning, and validating completion criteria to restore customer services.
" Maintain accurate facilities, network mapping, and logical inventory across copper and fiber service areas by implementing mapping/inventory updates, correcting discrepancies/out-of-sync conditions, and ensuring systems of record reflect network reality.
" Triage and resolve order fallouts by identifying blockers,
" Trouble-shoot issues, document process, review checklists, and develop reference implementations
" Understand the existing system and processes to document
" In addition to the above, based on the area of work like application development, infra support, cyber support, Microsoft office, service now, associated areas of responsibility will apply