Clinical Staff Manager | Registered Nurse / Athletic Trainer | Senior Level

Position Summary:
This position is responsible for the day-to-day administrative operations of the clinical staff of Bone and Joint Institute of Tennessee. Duties include hiring, training, annual evaluations and doing corrective actions with the clinical staff of Bone and Joint Institute. Additional responsibilities include administrative oversight of clinical program implementation including the bundled-payment program and other surgical and clinical programs. And other clinical duties as assigned.
Position Requirements:
Formal Education/Training:
Minimum degree: Master's Degree
Clinical background required: RN or ATC
Experience in administrative operations of clinical staff in orthopaedic physician practice setting.
Workplace Experience:
At least five years of experience in an orthopaedic physician practice. Demonstrated interpersonal skills.
Equipment and Skills Training:
Strong computer skills, communication and presentation skills required. Proficiency in evaluation, implementation, and utilization of Artificial Intelligence platforms. Demonstrates ability to self-direct, meet deadlines, and support the administration of Bone and Joint Institute of Tennessee.
Physical Environment:
Physician clinic setting.
Physical Effort:
Must be able to sit, stand, communicate, in English, both orally and in writing and lift over 30 pounds. May require prolong standing and working up to eight hours on feet. Ability to travel as needed to orthopedic clinics outside of the main office.
Key Results:
Maintains administrative functions for department operations.
Facilitates staff development, assists with the orientation and training of new personnel, ongoing educational programs and annual evaluations.
Acts as liaison to support clinical care responding to assistance needed from staff and assisting physicians as requested. Works as needed in other areas to cover vacation or absences.
Promotes patient safety and ensures quality care through rounding, identifying issues, and process improvement activities.
Assists with ordering and inventory of clinical supplies. Directs and monitors the count, tracking, and distribution of viscosupplement inventory for all main and satellite clinics. Ensures documentation accuracy and maintaining cost-effective supply management.
Responds to patient complaints in a timely manner. Implements corrective actions and process improvements to elevate the overall patient experience and satisfaction scores.
Coordinates and facilitates physician, department, and leadership meetings to ensure effective communication, follow-through on initiatives, and alignment with practice-wide goals and objectives
Oversees and manages the scribe program, ensuring appropriate staffing, workflow efficiency, and quality of provider documentation. Works closely with providers to identify areas for improvement and maintain compliance with clinical documentation standards.
Manages clinic staffing schedules, timekeeping, and payroll accuracy for all clinical personnel. Ensures adequate coverage, equitable scheduling, and alignment with productivity.
Improves performance with regard to patient/employee satisfaction scores.
Reports completely and accurately any incident that may warrant review by manager/physician.
Performs other duties as assigned by CEO and independently seeks out job duties to further benefit patient services while meeting the bottom line.
Williamson Health is a regional healthcare system based in Williamson County, Tennessee, with more than 2,500 employees across more than 30 locations and more than 860 physicians and advanced care practitioners offering exceptional healthcare across 60-plus specialties and subspecialties close to home. The flagship facility, Williamson Medical Center, a 337-bed facility which recently opened its new Boyer-Bryan West Tower, offers extensive women's services, state-of-the-art cardiology services, advanced surgical technologies, an award-winning obstetrics and NICU, leading-edge orthopaedics, outpatient imaging services, and distinct comprehensive emergency and inpatient services for both adult and pediatric patients. Other Williamson Health service providers include the Bone and Joint Institute of Tennessee, The Turner-Dugas Breast Health Center, Monroe Carell Jr. Children's Hospital Vanderbilt at Williamson Medical Center, Williamson Health physician practices that are strategically located throughout the community, countywide Emergency Medical Services that include 18 rapid response units, Williamson Health Foundation, and multiple joint venture Vanderbilt Health and Williamson Medical Center Walk-In Clinics in Williamson County. Learn more about our many specialized services at WilliamsonHealth.org.
Williamson Health is a system where your talents will be valued and your skillset expanded. We are rooted in our promise to world-class, compassionate care for the residents of Williamson County and surrounding communities, taking exceptional pride in serving our community. We're committed to empowering our employees to work in innovative ways and reserve time and space for curiosity, laughter and creativity. We value and support the diversity and cultural differences among one another and are committed to upholding an inclusive environment that appreciates the uniqueness of all individuals. Our values are at the heart of everything we do: respect for every individual, the health and total well-being of all people, human compassion and integrity. These shape who we are as an organization and are essential for delivering the highest level of culturally competent care and treatment of every patient, family member, visitor, physician and employee.
Company Culture:
We are passionate about the care we offer and also our standards of performance which include compassion, respect, accountability and safety -- toward our patients and also toward our colleagues. We're looking for talented, caring, and mission-minded professionals who view their career in healthcare as more than just a paycheck, but as a true calling. We are proud of our unique culture that balances doing what we love, working alongside a supportive team, and maintaining a good quality of life - all while making a difference no matter your department or position.
Community Overview:
Franklin sits in the heart of Williamson County, which has the top-rated school system in the state, a plethora of parks and green spaces, fabulous restaurants, a rich traditional of hospitality, and of course, world-class healthcare. Various publications have showered Franklin with such accolades as one of the "Best Southern Towns," "Best Place to Live," "Top 10 Community for Job Growth," and "Top 50 Cities to Start a Small Business."
Williamson Health is pleased to offer a comprehensive benefits program, that offers you choice and flexibility, so you can take charge of your physical, financial, and emotional well-being.
* Medical, Dental, Vision
* PTO
* Retirement Matching
* Tuition reimbursement
* Discount programs
* FSA (Flexible Spending Accounts)
* Identity Theft Protection
* Legal Aid
Williamson Health is an equal-opportunity employer and a drug-free workplace.