Field Technician (Michigan)

Job Description

Job Description

About WSI Technologies

WSI Technologies provides mission-critical recording and communication solutions to enterprise, public safety, and government organizations. Its technology helps customers securely capture, store, and manage sensitive communications, supporting compliance, accountability, and reliable operations in environments where accuracy and uptime matter.

WSI Technologies is part of Fluent Software Group (a Valsoft Corporation operating group), a global acquirer and operator of vertical market software businesses. We focus on specialized industries where expertise creates lasting advantages.

We’re looking for a hands-on Field Technician to install, maintain, and troubleshoot WSI Technologies systems across customer sites. You’ll work independently in the field, solving technical issues and helping public safety, government, and enterprise customers keep critical systems running reliably.

Location: Michigan (hybrid : field-based / remote between customer visits)

Installations & Deployments

• Install and configure WSI systems on-site, including servers, applications, and recording infrastructure.
• Rack, cable, configure, and test hardware in data center and telecom environments.
• Configure Windows desktop and server operating systems, including virtual environments.
• Test completed installations and confirm systems meet customer requirements before sign-off.

Technical Support & Troubleshooting

• Diagnose and resolve hardware, software, network, and connectivity issues.
• Respond to customer support requests within established SLA expectations.
• Manage service tickets and field visits independently.
• Escalate complex technical issues when additional support is required.

Customer Service & Documentation

• Act as the primary technical contact during on-site customer visits.
• Keep customers informed about timelines, issues, progress, and resolutions.
• Document installations, troubleshooting steps, and resolutions accurately in the ticketing system.
• Maintain clear service records and provide feedback that can improve internal processes and product performance.

• Hands-on experience supporting Windows operating systems across desktop and server environments.
• Strong troubleshooting skills across hardware, software, and network connectivity.
• Experience working with ITSM or ticketing tools such as ServiceNow.
• Strong communication, organization, and time-management skills, with the ability to work independently.
• Ability to travel up to 80–85% and successfully complete required government site clearance/background checks.
• Ability to work on ladders for wiring and cabling and routinely lift up to 70 lbs of computer equipment during installations and repairs.
• Experience with phone recording software, hardware, or telephony systems.
• Experience with Active Directory and Exchange.
• Relevant technical certifications such as NICE, CompTIA A+/Network+/Server+/Security+, Microsoft certifications, or CCNA.
• Bachelor’s degree in Computer Science, Engineering, Mathematics, Business Administration, or another relevant field.

• Make a visible impact: Join a smaller team where your work directly affects customers and the reliability of systems they depend on every day.
• Own your territory: Work independently, manage your service calls, and take responsibility for installations and technical issues from start to finish.
• Work closely with customers: Build direct relationships with public safety, government, and enterprise teams while solving real technical problems on-site.
• Stay hands-on: Spend your time working with hardware, servers, networks, and recording technology rather than being limited to desk-based support.

Join WSI Technologies and take ownership of the systems that help customers keep their critical communications reliable, secure, and operational.

We use AI-powered tools (including transcription and automated note-taking) during portions of our interview process to support a consistent and thorough candidate experience. Candidates who require alternative accommodation may request it at any stage of the recruitment process.

Fluent Software Group is committed to building diverse, equitable, and inclusive teams. We welcome applications from candidates of all backgrounds, identities, and experiences, and all qualified applicants will be considered without regard to race, gender, age, disability, religion, sexual orientation, or any other protected characteristic.

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