Sales Support Coordinator

Exxel Outdoors Are you passionate about the outdoors, highly organized, and thrive in fast‑paced environments where accuracy and attention to detail matter? Do you enjoy turning complex data into actionable insights and supporting sales teams to deliver exceptional customer experiences? Position Summary The Sales Support Coordinator is responsible for delivering an exceptional customer experience by ensuring accurate and timely placement of sales orders, forecasts, item set‑ups, and other day‑to‑day sales operational duties. Essential Duties and Responsibilities Assists in the sales support of assigned accounts, while executing various duties assigned by Sales Support Manager. Manages orders and the assigned accounts, including manual order entry for SOs (sales orders) & BSOs (blanket sales orders), monitoring flow of EDI orders, and releasing orders. Manages NuOrder orderbook by releasing orders and reaching out to Sales Rep for any issues related to the order. Investigates complicated issues relating to order fulfillment and communicates directly with Sales reps, warehouse, and/or the customer to provide resolution. Processes order confirmations and provides proforma invoices. Supports customer program sheet creation and ensures accurate pricing in ERP system through price groups. Assists Sales Support Manager with Item Set Ups in retailer portals. Enters and processes RMAs, credit rebills and memos. Manages order information flow between ERP and customer portals, identifying and resolving errors. Monitors forecast management report and resolves price group variances. Qualifications / Skills Bachelor’s degree Minimum of 2 years’ experience in Customer/Dealer Service, preferably in a consumer product, retail or dealer‑based environment. Marketing & Sales experience desirable. Team player, team leader as needed. Leads, drives, and builds excitement, energy, and consensus among cross‑functional groups. Proven record of setting high expectations and achieving commitments. Track record as a top performer; earns the respect of customers and peers. Works in the best interests of all—within and across functions, levels. When something is broken, regardless of responsibility, takes the action needed to fix it. Does what can and should be done right now as quickly and effectively as possible. Takes reasonable and well‑thought‑through risks. Learns from mistakes and takes initiative to try untested or new approaches. Organized and focused, able to communicate goals and plans clearly within Exxel Outdoors and with customers. Strategic thinker: understands how to delegate tactical projects to develop long‑term objectives. Excellent organizational skills. Strong attention to detail. Ability to communicate professionally and effectively, both written and verbal, with internal and external stakeholders. Strong independent problem‑solving skills. Strong presentation skills. Strong product knowledge. Basic understanding of Exxel Outdoors and Customer P&L’s desirable. Good oral and written communication skills. Must be proficient in Excel. Understanding of MS NAV/MS Business Central a plus. Work Environment A collaborative, open space work environment located on the second floor of the 40,000‑sq. ft. facility in Broomfield, Colorado. Team members share a common desk area. The Sales Support area faces west and looks out on open space and the Flatirons. There are approximately 50 employees in the facility, which houses a workout facility, multiple quiet telephone booths and a large employee breakroom. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, walk, sit, use hands to finger, handle, or feel, reach with hands and arms, and talk or hear. The employee frequently is required to stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Other Duties as Assigned This job description is an overview of the scope of responsibilities for this job and is not intended to be an inclusive list of job tasks and expectations. With the evolution of Exxel Outdoors, LLC, the responsibilities of this position may change. The job must be prepared to accept new responsibilities and transfer others. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Salary Range: $21 to $23 per hour. #J-18808-Ljbffr Exxel Outdoors