Guest Engagement Specialist (full-time)

Position Overview

The Guest Engagement Specialist plays a pivotal role in shaping the reputation and success of Stand Out For Good, Inc. The Guest Engagement Specialist is responsible for providing world class guest service by responding promptly and empathetically to inquiries and efficiently resolving issues. A successful candidate will demonstrate the ability to be a team-player and build positive relationships with our guests, ultimately contributing to the overall mission of the company.

Key Responsibilities

• Promptly and professionally respond to guests needs via multi-line phone system, email, chat and SMS
• Simultaneously utilize multiple computer screens and programs to quickly research and resolve problems
• Address customer inquiries while striving for first-contact resolution whenever possible
• Carefully analyze and evaluate situations in order to offer appropriate solutions
• Escalate complex issues to higher levels of support or management when necessary
• Develop and sustain a working knowledge of each brand's merchandise offering
• Assist guests with placing orders, tracking shipments, processing returns, and handling billing inquiries
• Maintain detailed records of guest interactions, feedback, and resolutions, to be used for future reference
• Ensure compliance with company policies and procedures when handling personal information of the guest

Required Qualifications

• World class guest service skills
• High School diploma
• Outstanding written and verbal communication skills
• Ability to manage multiple and/or conflicting responsibilities
• Excellent computer skills with working knowledge of Google Workspace
• Effective organizational and interpersonal skills required
• Excellent problem solving abilities
• Analytical and detail oriented
• Self-motivated with the ability to work in a fast paced, ever-evolving environment
• Understands the Stand Out For Good culture, and ensures compliance with all values, practices, and operational standards
• Flexibility to work varied shifts, including nights and weekends
• Must be able to sit at a desk for extended periods of time
• Must be able to lift up to 15lbs

Preferred Qualifications

• Associate or Bachelor degree preferred
• Minimum of 6 months customer service experience preferred
• Retail or hospitality experience preferred

Benefits

• Part time:
• 4 hours paid volunteer time off per month
• Generous associate discount
• Full time:
• Two weeks accrued paid vacation
• 8 Paid wellness days, 7 paid holidays
• Your birthday off with pay
• 4 hours paid volunteer time off per month
• Paid pregnancy & parental leave
• Paid 4 week sabbatical after 5 years of continuous, full-time service
• Comprehensive medical, vision and dental insurance with HSA option
• 401k plan
• Adoption assistance program
• Generous associate discount

Schedule & Compensation

• NOTE: THIS IS NOT A REMOTE POSITION
• Compensation is $20 per hour
• Schedule: Must be available to work nights/weekends.

Stand Out For Good, Inc. is an equal opportunity employer and values diversity. All employment decisions are decided on the basis of qualification, merit and business need. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex or national origin.

We are proud to share that our associates have made us one of Fortune's Best Companies to Work For! Recently, our team has received the following recognition:

• #73 in Fortune 100 Best Companies to Work For 2023
• #4 in Fortune Best Workplaces in Retail 2022
• #93 in Best Workplaces for Millennials 2023
• #34 in Fortune Best Workplaces for Women 2022