Call Center Representative (hybrid)
Kennedy Services
Call Center Representative (Hybrid)
Immediate start for Call Center Representatives to join our team! CSRs will be responsible for helping customers by providing product and service information and resolving technical issues. This is a full time position, Monday through Friday, with possible overtime available. The essential position is onsite in Hunt Valley and will transition to remote after completing a brief on-site training.
Responsibilities:
- Receive and process inbound phone calls
- Handle customer inquiries and complaints over the phone
- Provide information about the products and services
- Troubleshoot and resolve product issues and concerns
- Document and update customer records based on interactions
- Develop and maintain a knowledge base of the evolving products and services
Requirements:
- Previous experience in call centers, customer service, sales, or other related fields
- Ability to build rapport with clients
- Ability to prioritize and multitask
- Positive and professional demeanor
- Excellent written and verbal communication skills
Vacancy posted 4 days ago
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