Call Center Representative

Job Description

Job Description

Description: Join the CARCHEX Team as a Pre-Sales Phone Agent! Great conversations. Great teammates. Great earning potential.

At CARCHEX , we've been helping drivers protect their vehicles for more than 20 years, and we're growing! We're looking for enthusiastic, people-focused professionals to join our Pre-Sales Team .

If you enjoy talking with people, thrive in a fast-paced environment, and want a career with a company that invests in your success, we'd love to meet you.

Why You'll Love Working at CARCHEX

We're proud to be recognized as an employer of choice:

• 12-time winner of The Baltimore Sun's "Best Places to Work"
• Named one of the "60 Best Companies to Sell For" by Selling Power
• A+ Rating with the Better Business Bureau
• Clear opportunities for career growth and advancement

What You'll Do

As a Pre-Sales Phone Agent , you'll be the first point of contact for customers interested in learning more about our industry-leading vehicle protection plans. Your positive attitude and communication skills will help create exceptional customer experience from the very first conversation.

In this role, you will:

• Connect with customers from across the country
• Build rapport through friendly, engaging conversations
• Ask qualifying questions and verify customer information
• Introduce customers to our vehicle protection solutions
• Seamlessly connect qualified customers with a Sales Representative
• Help create an outstanding customer experience every step of the way

No cold selling—your role is to qualify interested customers and set them up for success.

What You'll Earn

• Starting pay of $17.50/hour
• Weekly performance bonuses
• Typical earnings equivalent to $20.00–$26.25+ per hour
• Annual performance and compensation reviews with opportunities for increases

Benefits & Perks

We believe great employees deserve great benefits.

From Your First Day

• Paid training
• Supportive coaching and ongoing development
• A fun, team-oriented work environment

Health & Financial Benefits

• Medical, Dental & Vision Insurance
• Company-paid Life Insurance
• Voluntary Life Insurance
• Short-Term & Long-Term Disability
• Hospital Indemnity & Critical Illness Insurance
• Legal Insurance
• Pet Insurance
• 401(k) with a competitive company match

Time Off

• Generous Paid Time Off
• Sick & Safe Leave

Schedule

Full-Time

• Monday–Friday
• 8-hour shifts
• Choose from:
  • 9:00 AM – 6:00 PM
  • 10:00 AM – 7:00 PM
• Overtime opportunities available

Convenient Hunt Valley Location

Work from our modern headquarters in Hunt Valley Towne Centre , featuring:

• Free parking
• Easy access to Light Rail
• Walkable restaurants, coffee shops, retail, and fitness centers

We're looking for positive, motivated people who enjoy helping others. You'll be a great fit if you have:

• A confident and enthusiastic phone presence
• Strong communication and listening skills
• Basic computer proficiency
• A willingness to learn and accept coaching
• A positive attitude and strong work ethic
• A friendly, patient, customer-first approach

Ready to Start Your Career?

If you're looking for more than just a job—if you're looking for a company where you can build a career, earn competitive pay, develop valuable skills, and work with an award-winning team— CARCHEX wants to hear from you.

Apply today and discover why CARCHEX continues to be one of the best places to work and grow your career!