Clinic/Practice Assistant, Urgent Care

Expresscare Clinic/Practice Assistant

Mass General Brigham Medical Group is a system-led operating entity formed by Mass General Brigham to deliver high-quality, low-cost, innovative community-based ambulatory care. This work stems from Mass General Brigham's unified system strategy to bring healthcare closer to patients while lowering total healthcare costs. The group also offers outpatient surgery and endoscopy, imaging, cardiac testing, and infusion. We share the commitment to delivering a coordinated and comprehensive experience across all locations, ensuring the appropriate level of care is available to every patient across our care delivery sites.

We are seeking a full-time, 40-hour Clinic/Practice Assistant to join our ExpressCare team located at 104 Endicott Street in Danvers! This position offers a 4-day work week with a 14-day repeating schedule. In addition, this role requires an every other weekend rotation (both Saturdays and Sundays) from 8:00am-5:00pm.

Clinic/Practice Assistants are often the first point of contact for our patients and play an important role in ensuring every visit starts with exceptional service and compassion. We are looking for someone who thrives in a fast-paced setting, enjoys helping others, and brings strong customer service and healthcare administrative experience to the team. In this role, you will help create a welcoming and efficient experience for patients while supporting the day-to-day administrative operations of a busy urgent care environment.

If you are looking to join a collaborative, patient-focused team where your work directly impacts the patient experience, we'd love to hear from you!

Summary

Performs both administrative and clinical functions to support smooth and efficient clinical service or practice operations under general supervision. Performs basic clerical work and tasks that are repetitive and routine. Administrative duties related to patient visits including scheduling, check-in, check-out duties. Actual job duties may vary by Department.

Essential Functions

• Perform a variety of administrative and clerical duties in support of a busy clinical practice or urgent care environment.
• Greet and assist patients while delivering excellent customer service both in person and over the phone.
• Schedule patient appointments, maintain appointment records, and support scheduling changes as needed.
• Manage patient documentation, including scanning records, processing billing forms, and obtaining medical records or test results.
• Respond to routine patient and provider inquiries, including messages related to prescription refills, prior authorizations, and test results.
• Support daily office operations by handling mail, faxes, forms, schedules, and other administrative tasks.
• Serve as a resource for scheduling, registration, and billing systems, including assisting with training and support for team members.
• May perform more advanced administrative responsibilities based on department needs and level of competency.

Qualifications

Education High School Diploma or Equivalent required Can this role accept experience in lieu of a degree? No Licenses and Credentials Certified Medical Administrative Assistant [CMAA] - Data Conversion - Various Issuers preferred Experience office experience 2-3 years required Knowledge, Skills and Abilities - Proficiency with all Office Suite, Knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing. - Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate. - Communicating effectively in writing as appropriate for the needs of the audience and talking to others to convey information effectively. - Understanding written sentences and paragraphs in work related documents, to correspond and communicate with others clearly and effectively (including composing/editing e-mail, memos and letters), and to take complete and accurate messages. - Managing one's own time and the time of others. - Well organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems.

Additional Job Details (if applicable)

Remote Type Onsite

Work Location 104 Endicott Street

Scheduled Weekly Hours 40

Employee Type Regular

Work Shift Rotating (United States of America)

Pay Range $17.71 - $24.94/Hourly

Grade 3At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement:

3300 Mass General Brigham Medical Group Northern Massachusetts, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.