Human Resources Coordinator

Recruitment and Engagement Advisor

At Home Instead, we are dedicated to helping older adults live safely, comfortably, and with dignity in their own homes. The Recruitment and Engagement Coordinator drives our mission to expand compassionate in-home care, directly contributing to growth goals while fostering a high-quality culture and reducing Care Professional turnover. This role leads recruitment, training, and engagement efforts for Care Professionals while promoting a positive and supportive work environment.

The Recruitment and Engagement Coordinator also embodies Home Instead’s values of empathy, caring, respect, integrity, professionalism, and community focus. By demonstrating these principles, the role becomes a trusted resource within the community and a valued mentor to Care Professionals.

Key Responsibilities:

• Recruitment & Hiring
  • Maintain and manage ATS system, addressing and engaging all leads and applications.
    Schedule and conduct Care Professional interviews.
  • Partner with the Scheduling Department to coordinate Care Professional schedules with an emphasis on high-quality matches and extraordinary relationships.
    
• Training & Development
  • Schedule and lead Care Professional orientation and new hire training, including Alzheimer’s and Dementia Training.
  • Create and oversee continuing education learning plans required to meet Home Instead® Standards.

• • Evaluate and update orientation and training materials as needed.
    
• Engagement & Retention
  • Develop and implement engagement strategies to promote Care Professional satisfaction and retention.
  • Achieve NET Care Professional goals for the location.
  • Schedule and conduct annual reviews, ongoing performance conversations, and problem resolution.
  • Develop, plan, and facilitate quarterly Care Professional meetings.
  • Prepare and distribute the monthly Care Professional newsletter.
• Compliance & Standards
  • Ensure Home Instead standards are met and upheld.
    Monitor compliance with local and federal labor and safety laws, including EOE, ADA, FMLA, and SHA.
  • Adhere to all company policies, procedures, and business ethics codes.
  • Collaboration & Communication
  • Demonstrate open and effective communication with leadership team, colleagues, Care Professionals, clients, and family members.
  • Maintain regular attendance at the office to execute job responsibilities.
  • Perform other duties as assigned.

Key Competencies:

• Relationship Building: Ability to engage and influence stakeholders at all levels .
• Communication: Strong written and verbal communication skills.
• Customer-Focused: Committed to providing best-in-class products and services.
• Results-Oriented: Proven ability to achieve and exceed sales targets.
• Self-Starter: Thrives in a self-directed environment and takes initiative.
• Resilience- Maintain a positive and steady presence in emotionally challenging or high-stress situations
• Innovation & Adaptability: Seeks continuous improvement and data-driven sales strategies.