TikTok Shop - Operations Project Manager, Sorting Center

TikTok Shop - Operations Project Manager, Sorting Center

Location: Fontana

Employment Type: Regular

Job Code: A158340

Responsibilities

Team Overview TikTok Shop Sorting Center is dedicated to maximizing sorting efficiency and standardizing operations across our national distribution centers. By leveraging data-driven insights and rigorous quality monitoring, we ensure every parcel moves faster and reaches our customers sooner. This role will lead the end-to-end lifecycle of TikTok Shop's Sorting Center in the U.S., from initial planning through go-live. You will work cross-functionally with engineering, automation, IT, operations, and local authorities to ensure on-time and high-quality delivery of the facility.

Responsibilities:

• Develop and manage a detailed project timeline for the fulfillment center build-out. Closely track key milestones (e.g., site handover, equipment installation, system integration) to ensure timely delivery.
• Partner with automation/equipment teams, procurement & labor teams, and on-site operations to drive alignment, resolve resource conflicts, and ensure seamless execution.
• Proactively identify potential risks across construction and system integration (e.g., permitting delays, supply chain constraints), and drive mitigation plans and decision-making.
• Capture best practices and translate project experience into scalable SOPs/playbooks to support future warehouse launches.
• Lead end-to-end readiness and acceptance, ensuring all hardware and software systems meet operational requirements prior to launch.

Qualifications

Minimum Qualifications:

• 5+ years of project management (PMO) experience in logistics/warehousing, automated fulfillment centers, or manufacturing environments
• Technical Expertise: Familiarity with warehouse construction processes, low-voltage systems, and automation equipment (e.g., cross-belt, tilt-tray systems)
• Strong ownership, resilience, and willingness to work on-site during critical project phases
• Excellent cross-functional and cross-cultural communication skills

Preferred Qualifications:

• Experience building warehouses or fulfillment centers from 0 to 1

Compensation

The base salary range for this position in the selected city is $109440 - $198360 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.