College Assistant (Hourly), Office of Admissions Services (Ongoing Recruitment)

College Assistant (Hourly), Office of Admissions Services (Ongoing Recruitment)

GENERAL DUTIES

Under supervision, performs miscellaneous clerical, administrative, research or other work related to the operation of a College or other unit where such work is required on a part-time basis or for a period of limited duration. There is one Assignment Level for this position. All personnel perform related work. This specification describes typical assignments; related duties may be assigned as needed. Maximum tenure for any employee in this hourly position is 1040 hours per year. Performs routine clerical work; may answer and attend to telephone calls; maintain records, operate office machines (such as copier), sort and distribute mail, issue keys and identity cards, act as messenger, and perform related tasks as required. Types letters, memoranda, charts, and similar materials. Acts as cashier. Assists in statistical or research activities. May collect and compile data, code data for computer entry, perform data entry, and run computer reports. Performs clerical library work, such as sorting and shelving books, performing data entry into library systems, or binding books and periodicals. Assists in instructional programs, including tutoring and assisting students in areas such as reading and mathematics. May assist in speech and hearing therapy, provide musical accompaniment, and/or distribute and collect physical education equipment. Enters and maintains departmental records such as inventory control records, rosters, directories, and schedules. May operate computers, computer software, and other electronic equipment in performing assigned tasks.

CONTRACT TITLE

College Assistant FLSA Non-exempt

CAMPUS SPECIFIC INFORMATION

The City University of New York (CUNY) is the nation’s largest urban public university system, comprising 26 campuses: eleven senior colleges, seven community colleges, one undergraduate honors college, and six postgraduate institutions spread across New York City’s five boroughs. The University’s historic mission – to provide a first-rate public education to all students, regardless of means or background – continues today. The Office of Admissions Services (OAS) within the Office of Enrollment Management (EM) at the Central Office invites applications for the role of College Assistant to work in various departments within OAS. The College Assistant may be assigned to one of the following units: Welcome Center, Undergraduate Admissions, Graduate Admissions, University Application Processing Center (UAPC) and Recruitment. Under supervision, College Assistants perform a variety of clerical, administrative, customer service, research, data entry, and operational support functions to assist with departmental workflows and admissions-related activities. College Assistants may be assigned to work at either our Midtown Headquarters in Manhattan or Kingsborough Community College located in Brooklyn. In addition to the CUNY Title Overview information, other key duties include, but will not be limited to the following: Provide general administrative support, including reception coverage, filing, scanning, organizing documents, maintaining records, and assisting with routine office tasks. Respond to routine admissions-related inquiries from prospective students, applicants, families, school counselors, campus staff, and other stakeholders in a professional and customer-service focused manner. Assist applicants with general questions related to the admissions process, application status, required documents, deadlines, account access, and next steps in the admissions process. Support application processing by helping track submitted documents, update applicant records, identify missing or incomplete information, and refer more complex issues to appropriate staff. Enter, update, verify, and maintain applicant information using admissions systems, databases, customer service platforms, Microsoft Office, email, shared files, and other office software. Use office technology and software applications to support data entry, document management, communication tracking, basic reporting, and applicant support. Assist with routine technical support for applicants, such as helping identify issues related to online applications, account access, document uploads, or system navigation, and escalating issues when needed. Assist with basic data entry, coding, quality checks, and report preparation to support admissions workflows and departmental tracking. Draft, proofread, and send routine communications or email responses under supervision. Support admissions projects, applicant outreach, recruitment activities, and events, as assigned. Maintain confidentiality and professionalism when handling applicant records, academic documents, and sensitive information. Perform other related duties as assigned.

NOTES:

Until further notice, this role requires on-site presence. This is a part-time position, and College Assistants may work up to a maximum of 20 hours per week. Some roles may require travel to CUNY campuses across New York City's 5 boroughs, and may occasionally work evening and weekend hours.

MINIMUM QUALIFICATIONS

Must demonstrate sufficient skills to perform the duties of the assigned tasks.

OTHER QUALIFICATIONS

PREFERRED

Experience in office administration, customer service, data entry, student services, or admissions/enrollment-related work preferred. Strong customer service, communication, and organizational skills. Attention to detail and accuracy when entering data, reviewing records, and tracking documents. Ability to assist applicants with routine technology-related questions and elevate more complex issues appropriately. Ability to learn admissions procedures, systems, and workflows. Ability to work professionally and effectively with diverse student populations. Willingness to learn and use various technology and software systems, databases, and office applications. Familiarity with Microsoft Office, email, collaboration tools, scanners, and general office technology. Multilingual ability is a plus.

COMPENSATION

The hourly range is $20 to $23.10/hr , commensurate with credentials, education and experience. CUNY’s benefits contribute significantly to total compensation, supporting health and wellness, financial well-being, and professional development. We offer a range of health plans, competitive retirement/pension benefits and savings plans, tuition waivers for CUNY graduate study and generous paid time off. Our staff also benefits from the extensive academic, arts, and athletic programs on our campuses and the opportunity to participate in a lively, diverse academic community in one of the greatest cities in the world.

BENEFITS

CUNY offers a comprehensive benefits package to employees and eligible dependents based on job title and classification. Employees are also offered pension and Tax-Deferred Savings Plans. Part-time employees must meet a weekly or semester work hour criteria to be eligible for health benefits. Health benefits are also extended to retirees who meet the eligibility criteria.

CLOSING DATE

Open until filled.

JOB SEARCH CATEGORY

CUNY Job Posting: Support Staff

EQUAL EMPLOYMENT OPPORTUNITY

CUNY encourages people with disabilities, minorities, veterans and women to apply. At CUNY, Italian Americans are also included among our protected groups. Applicants and employees will not be discriminated against on the basis of any legally protected category, including sexual orientation or gender identity. EEO/AA/Vet/Disability Employer. Job ID: 32666 Location: Central Office Job Type: Part-Time #J-18808-Ljbffr City University of New York