RCM Client Advisor

Join the Team Modernizing MedicineAt ModMed, we’re not just building software—we’re reimagining the healthcare experience. Founded in 2010 by a practicing physician and a successful tech entrepreneur, we took a radically different approach: we hired doctors and taught them how to code. This "for doctors, by doctors" philosophy has allowed us to create an AI-enabled, specialty-specific cloud platform that places patients at the center of care.A Culture of ExcellenceWhen you join ModMed, you’re joining an award-winning team recognized for innovation and employee satisfaction. From our global headquarters in Boca Raton Florida, and extensive employee base in Hyderabad India, we are a team of 4,500+ passionate problem-solvers on a mission to increase medical practice success and improve patient outcomes:Consistently ranked as a Top Place to Work2025 Globee Business Awards: Gold Globee for “Technology Team of the Year”2025 Black Book Awards: Ranked #1 EHR in 11 SpecialtiesFlorida Venture Forum: Venture-Backed Company of the YearWe are growing fast, thinking big, and we are just getting started.Ready to modernize medicine with us?Job Description Summary:ModMed is hiring a driven, highly motivated, and experienced RCM Client Advisor to join our positive, passionate, and high-performing RCM (BOOST) Team. In this client-facing role, you will be responsible for managing the client relationship, revenue cycle activities, and reporting performance for our medical practice clients to ensure a successful client experience. The RCM Client Advisor collaborates closely with our internal RCM operations team, leadership, and global partners to ensure a healthy Accounts Receivable, improve overall client metrics, and achieve our clients' RCM key performance indicators (KPIs), goals, and service level agreements (SLAs). You will work closely with clients to understand their unique financial, business, reporting, and performance needs to best serve their business goals. This is an exciting opportunity to leverage your RCM expertise and serve as a subject matter expert to impact the revenue performance of medical practices.Your RoleServe as the primary point of contact for assigned medical practices. Develop and maintain strong relationships to understand their unique RCM needs, challenges, and organizational goals.Manage, monitor, and audit end-to-end revenue cycle management processes. Establish, implement, and manage Practice Performance Plans that identify, quantify, and resolve issues impacting service levels and/or delivery of contractual obligations.Review and analyze customer accounts, A/R data, denial trends, payer issues, and coding trends. Develop aggressive strategies and actionable plans to increase revenue, recommend solutions, and optimize workflows.Conduct routine client meetings to present business metrics, KPIs, month-end reports, and proactive recommendations to ensure high-quality delivery of contracted services (including presentations to executive leadership for client accounts).Promote collaborative relationships and work closely with the internal RCM operations team, operational leadership, and on/offshore global partners to coordinate processes, resolve complex issues, and ensure seamless service delivery.Provide a high level of value and customer service to client practices and their patients by efficiently identifying and resolving insurance, billing, and complex escalated issues.Serve as a subject matter expert on processes and workflows related to the RCM Advisor role. Maintain deep knowledge of current healthcare industry trends, specialty-related changes, and ModMed software enhancements/releases.Participate in sales calls as needed to demonstrate depth of domain expertise to prospective clients.Perform additional projects and job duties as assigned.Skills & RequirementsBachelor's Degree preferred and/or training or equivalent combination of education and experience. Having a medical billing and coding certification is preferred.Proven experience in a client or practice-facing role managing the RCM performance for medical practices is preferred/required based on the book of business.Proven experience analyzing AR, denial trends, and payer issues, as well as developing and presenting RCM KPIs and month-end reports (preferably to executive leaders).Extensive knowledge of medical billing/coding, front-office, physician practice management, and healthcare business processes.Strong understanding of various insurance carriers, including Medicare, private HMOs, and PPOs.Ability to use formulas to analyze data, create tables and pivot tables, formatting, and conditional formatting (required).Ability to manage and integrate information located in multiple software systems.Exceptional written, verbal, interpersonal, and client-facing presentation skills required.Professional demeanor required.ModMed Benefits Highlight: At ModMed, we believe it’s important to offer a competitive benefits package designed to meet the diverse needs of our growing workforce. Eligible Modernizers can enroll in a wide range of benefits:United StatesComprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution,401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation. After one year of employment with ModMed, 100% of any matching contribution you receive is yours to keep.Generous Paid Time Off and Paid Parental Leave programs,Company paid Life and Disability benefits, Flexible Spending Account, and Employee Assistance Programs,Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed,Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning,Global presence and in-person collaboration opportunities; dog-friendly HQ (US), Hybrid office-based roles and remote availability for some roles,Weekly catered breakfast and lunch, treadmill workstations, Zen, and wellness rooms within our BRIC headquarters.PHISHING SCAM WARNING: ModMed is among several companies recently made aware of a phishing scam involving imposters posing as hiring managers recruiting via email, text and social media. The imposters are creating misleading email accounts, conducting remote "interviews," and making fake job offers in order to collect personal and financial information from unsuspecting individuals. Please be aware that no job offers will be made from ModMed without a formal interview process, and valid communications from our hiring team will come from our employees with a ModMed email address (View email address on click.appcast.io). Please check senders’ email addresses carefully. Additionally, ModMed will not ask you to purchase equipment or supplies as part of your onboarding process. If you are receiving communications as described above, please report them to the FTC website. #J-18808-Ljbffr ModMed