Phone-Based Market Research Intern
FMX
Phone-Based Market Research Intern
FMX is a private equity-backed, high-growth SaaS company headquartered in Columbus, Ohio. We help organizations streamline facilities management, maintenance operations, and capital planning through intuitive, easy-to-use software.
Our customers span K12 school districts, higher education, local government, and commercial organizationsanywhere operational excellence and asset management matter.
Role Overview:
FMX is seeking a high-energy, Phone-Based Market Research Intern to support our go-to-market team through structured market research.
This is not a passive internship. You will spend the majority of your day on the phone (80%+), speaking directly with facilities, operations, and finance professionals to gather real-world insights into:
- CMMS (Computerized Maintenance Management Systems)
- Utilities and energy management tools
- Capital planning and asset lifecycle systems
- Adjacent operational software categories
- Identifying the buyers for these solutions
This internship sits at the intersection of sales, product, and strategy. By capturing real-world data, you will directly influence our go-to-market strategy and long-term growth. Your work will directly inform FMX's product strategy, competitive positioning, and go-to-market strategy.
Responsibilities:
As the Phone-Based Market Research Intern, you will:
- Conduct 80120 outbound calls per day to prospective and current FMX accounts
- Execute structured surveys with operations and facilities leaders
- Capture detailed, accurate data in Google Sheets in real time
- Identify current systems, satisfaction levels, gaps, and buying timelines
- Maintain disciplined call notes and data hygiene
Secondary Responsibilities:
- Support sales and marketing with ad hoc research
- Identify trends and summarize findings
- Assist with list building and segmentation
- Participate in call reviews and coaching sessions
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