Collision Center Customer Service Representative

Hendrick Chrysler Dodge Jeep Ram Collision Center

Location: 1624 Montgomery Highway, Hoover, Alabama 35216

Summary: Responsible for answering and directing incoming phone calls. Greets customers as they enter the lobby, dealership showroom, or service area. Work directly with collision estimators to check in cars

Very busy shop that is air-conditioned and full of state-of-the-art equipment. Great pay and benefits include: PAID Health insurance, 401k match, paid vacation, sick, holidays, and paid training.

Do you have a passion for delivering the best customer service? Do you like to work for a team that supports you? Don't miss this opportunity to join a team that cares about you! Hendrick is known for our great culture!

Essential Duties and Responsibilities may include the following:

• Answers incoming calls in a courteous and professional manner.
• Takes accurate messages.
• Directs calls to the appropriate department or person.
• Greets customers as they enter the dealership showroom.
• Directs customers to the appropriate department or person.
• Maintains CSI at or above company standards.
• Maintains an organized, clean and safe work area
• Participates in required training
• Records all hours worked accurately in company timekeeping system
• Follows Safeguards rules and regulations.
• Demonstrates the Company's Core Values
• Complies with Company policies and procedures
• Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.
• Other duties as assigned

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with medical conditions to perform the essential functions.

Desired Education:

o GED

? High School Diploma

o Associate Degree

o Bachelor Degree

o Master Degree

o Doctorate Degree

Desired Work Experience:

? up to 3 years

o 3-5 years

o 5+ years

Education/Experience:

Previous Customer Service or administrative experience in a high volume environment desired. Strong organizational skills and interpersonal skills required.

Computer Skills:

Basic computer skills to utilize the timekeeping system. Basic knowledge of Microsoft Office Products.

Communication Skills:

Ability to understand and follow instructions. Ability to communicate effectively with customers and company personnel.

Attendance Expectations:

The position requires regular and predictable attendance. Scheduled shifts may include evening hours, weekends, and some holidays.

Physical Demands:

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is regularly required to sit; use hands to finger, handle, or feel.

Environment Demands:

Duties are performed primarily at a desk in an office setting. Work includes frequent clerical and administrative responsibilities and interaction with customers, managers and employees.

Verbal and Writing Ability:

Ability to read and comprehend instructions, correspondence, and memos.

Math Ability:

Ability to add, subtract, multiply and divide.

Reasoning Ability:

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

Core Values:

To perform the job successfully, an individual should demonstrate the following Core Values:

Servant Leadership

Teamwork through Trust & Respect

Integrity

Commitment to Customer Enthusiasm

Passion for Winning

Accountability at All Levels

Commitment to Continuous Improvement

This job description in no way states or implies that these are the only duties and responsibilities to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor. This job description is subject to revision at the discretion of the company.

Hendrick is an Equal Opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.