Collision Center Manager

Collision Center Manager

EOE Statement: We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

About the Organization: Desoto Collision Center is a locally owned, family business serving the Southeastern Tennessee and North Mississippi areas. At Desoto Collision Center, our mission is to provide top-notch auto body repairs and exceptional customer service. We consistently deliver this promise through our commitment to attracting and retaining talented, long-term employees at every level within our organization.

Description: Desoto Collision Center is looking to add motivated and dedicated members to our team. The Collision Center Manager is responsible for the overall leadership and management of the DCC repair center. Motivates the admin and production teams to excel in customer satisfaction and sales. Sales leadership – Monitors and provides coaching to admin staff. Sets goals and standards. Work Load – Monitors work load and scheduling of vehicles. DRP Guidelines – Verifies staff is adhering to DRP guidelines. Communicates with Insurance Partners. Team Engagement – Lead morning meetings and expresses sense of urgency. Engages team members in solving problems. Quality Control – Evaluates repairs to verify they are completed right. Consistently performs QC checks throughout the repair process. Communication – Monitors staff to verify that customers are updated and files are up to date. Instills a sense of urgency for delivering vehicles. Motivates and inspires employees to achieve goals. Team Leadership – Recruits and retains talented employees. Provides leadership, coaching, and accountability to all team members. Ensures training is up to date at all times.

Position Requirements: Valid Driver's License. Prior experience in Management of a collision repair shop. Thorough knowledge of the collision repair industry. Effective leadership and communication skills. Commitment for continued learning (I-Car). Ability to multi-task in a structured environment.

This position is currently accepting applications.