Inside Sales & Service Coordinator

Inside Sales & Service CoordinatorCompany: Specialty Minerals Inc., a Minerals Technologies company, is the largest supplier and global leader in providing Precipitated Calcium Carbonate (PCC) and Ground Calcium Carbonate (GCC) specially designed for customers' application needs.Location: USA | Remote US - Ideal candidate will be able to report to one of the following offices regularly as needed for meetings: Adams, Mass., Canaan, CT, Bethlehem, PA, or Lucerne Valley, CA.Compensation: Approximately $90k - $100k annuallyWhat We Offer:Competitive pay, commensurate with experienceHealth/Dental/Vision plans401k company matchLife InsuranceShort Term Disability & Long-Term DisabilityEducational AssistanceEmployee Assistance PlanResponsibilitiesThe Inside Sales & Service Coordinator is responsible for supporting the Performance Minerals business unit with lead management and support for existing customers. The overall objective is to maintain the daily workflow required to develop opportunities and provide a customer centric experience.Inside SalesVet and respond to pre-sale inquiries maintaining ownership of leads to point of close or hand off to the proper channel.Provide support for the field sales team including but not limited to communications on pricing, availability, and other customer requestsMaintain current documentation for the Performance Minerals intranet resourcesAct as a liaison for established distributor relationshipsPricing ImplementationManage Master Price document (MPAL) real time updatesAct as gatekeeper for price changes and new price implementations against published approval limitsInterface with Billing and CSR teams to ensure accurate order invoicingInvestigate payment discrepancies to point of resolutionCoordination of communications for pricing announcementsTrack and process distribution channel rebate claims and commission paymentsReporting & Data AnalysisSupports business development with periodic sales reports providing analysis for strategic decision making and continuous improvementMaintain ownership of the PMIN Division's Salesforce CRM systemMaintain or Develop Sales Pipeline Dashboard ReportsEnsure input data is kept up to dateCustomer Service SupportDevelop a fully integrated understanding of core customers and product linesSupport the PMIN division's CSRs as a flex team member with ability to pick up additional order management in times of demand surges.Develop standard work and reference documentations for CSR teams across the Performance Minerals divisionManagement of Special ProjectsSkills and CompetenciesCustomer-focused mindset with proactive communicationStrong coordination and follow-throughCapable of managing priorities independentlyAbility to coordinate across production, logistics, and sales teamsProblem resolution and conflict managementKnowledge of Oracle ERP and Salesforce CRM preferredBackground in Manufacturing Customer Service strongly preferredOE/LeanActively participates in the implementation of sustainable improvement processes, such as 5S, Kaizen, Daily Management Control, Standard Work, and Problem Solving.QualificationsQualifications/RequirementsThe requirements listed in the sections that follow are representative of the knowledge, skills and/or abilities required to perform the duties of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions (primary duties) of the job.Education: 4-year college degree required.Knowledge & Abilities: Must have excellent Microsoft Word, Excel, Power Point and communication skills. An individual with a strong background in math, a basic understanding of science/chemistry and keen attention to detail is best suited for this position.Travel: Limited travel may be requiredWorking Conditions: While performing the duties of this job, the employee is typically required to regularly conduct work in a controlled office environment, moving around the office as needed, sitting at a desk, using office equipment, including but not limited to a personal computer, and telephone, read, write, listen, speak, and understand English, have the ability to work independently, be dependable and maintain confidential information, integrity and composure at all times.Constant contact with individuals internal and external to the organization at all levels occurs via various methods of communication, typically including face-to-face discussions, web-conferencing, electronic mail, and phone calls.Work Hours: Full time, Monday-Friday with normal scheduled hours of 8:00AM – 4:30PM. Occasional overtime may be required.Safety Training: A new employee hired to perform the duties of this position is required to be provided New Employee Training by a qualified individual or through the online training system. Additionally, an employee must be provided further training if a job duty/task has changes that will affect the health and safety aspects of that employee's position.Additional refresher safety training will be required as management deems appropriate or as dictated by government regulations.