Director Operations

Category/Area of Expertise: Store Operations Support Job Requisition: 537558 Address: USA-MA-Quincy-1385 Hancock Street Store Code: Market Leadership-North (5148968) Here at Stop & Shop, we've been serving our customers and neighborhoods for more than a century. A lot has changed in that time, but one thing hasn't: Stop & Shop is a place where everyone can thrive and feel like they're part of family. Our more than 50,000 associates enjoy competitive salaries, comprehensive benefits and discounts to support professional and personal journeys and flexibility that fits their lives. We invite you to pull up a seat and discover the ways you can make an impact. There's always room at our table! The Director of Operations is a crucial leadership role responsible for overseeing and directing the operations of a designated group of grocery store locations. As a Director of Operations, you will build and lead high-performing teams, protect and enhancing the brand, understand the competitive landscape, and collaborate with key stakeholders to execute the overall planning. This role requires a dynamic leader who can foster a culture of diversity and inclusion, develop and mentor Store Managers, and implement strategies to drive sales growth and maximize profitability. What we ask of you: Leadership & Team Engagement: Provide strategic leadership and direction to store managers and their teams, fostering a positive, inclusive and collaborative work environment. Provide continuous coaching and development to Store Managers, ensuring their growth and success. Recruit, train, and develop store managers and their teams, ensuring a high level of competency and professionalism. Operational Excellence: Develop and implement operational policies and procedures that enhance efficiency and effectiveness across all locations. Ensure compliance with all company policies, and local, state, and federal laws and regulations. Monitor and analyze operational metrics to identify areas for improvement and implement corrective actions. Act as a project lead for new store openings, remodels, and store closings, ensuring all projects are completed on time and within budget. Financial Management: Establish and track key performance indicators to measure and drive performance in areas such as sales, profitability, and employee engagement. Report on district performance, competitive landscape, and strategic initiatives Prepare and present regular performance reports to senior management, highlighting achievements and areas for improvement. Diversity & Inclusion: Promote a culture of diversity and inclusion within the organization, ensuring all employees feel valued and respected. Implement initiatives that support D&I goals and objectives. Fostering Growth & Management Skills: Encourage continuous learning and development among store teams. Provide opportunities for employees to develop their management skills and advance their careers within the company. Foster a sense of team and partnership, ensuring all employees work collaboratively towards common goals. What you bring to the table: Bachelor's degree in business administration, Management or a related field. Minimum of 7-10 years of experience in retail operations management, with at least 3 years in a leadership role. Proven track record of managing multiple store locations and the ability to drive sales and maximize profitability. Strong leadership and team-building skills, with the ability to inspire and motivate others. Excellent communication, analytical, and problem-solving abilities. In-depth knowledge of the grocery retail industry, including competitive dynamics and market trends. Empathetic and supportive leader within a culture of care and a strong sense of team. Strong understanding of market and competitive dynamics. Experience with strategic planning and operational execution. Commitment to fostering a culture of diversity and inclusion. Preferred: MBA or advanced degree. Experience with large-scale change management and organizational development. Proven track record in new store openings and remodels. What we bring to the table: Culture committed to celebrating diverse backgrounds and experiences Comprehensive benefits Opportunities for professional development and career growth Associate discounts Team of associates dedicated to serving our local customers and supporting our communities The salary range is $185,840 - $278,760 and will be commensurate with background, experience as well as internal equity. Stop & Shop is an equal opportunity employer. We comply with all applicable federal, state and local laws. Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status or any other characteristic protected by law. #J-18808-Ljbffr