Collections Specialist

Job Description

Job ID#:

26986

Job Category:

Professional

Position Type:

Contract/W-2

Duration:

1 year

Shift:

8 - 5 Normal Biz Hours

Our client is a leading financial services company and they are seeking aDebt Collection Specialistfor their team. This is atemp to hire position (W2 Only) that is expected to last approximately12 monthswith the opportunity to convert to a permanent position after that. The pay rate is$17.63/hr. plus generous monthly commission.

While this is afully remoterole, you must live within theRochester, NY-Buffalo, NY areato be considered. Veterans are strongly encouraged to apply.

Who We're Looking For:

Are you looking to use your excellent customer service skills to help people who owe money restart their payments? In this role, you'll be responsible for performing collection activities to recover losses from assigned accounts. You will be locating and communicating with debtors via telephone and written notices to obtain repayment in full or to establish acceptable payment arrangements. Additionally, you'll resolve non-routine issues as well as perform skip tracing and contract observance functions to ensure compliance of all company, client, and federal and state regulations.

What to Expect as a Debt Collection Specialist:

• Communicate with debtors regarding the repayment of their delinquent debt

• Perform skip tracing to locate debtors

• Ensure all accounts are worked within client standards and Federal Regulations, including working within FDCPA, state regulations, department/division & DMO Compliance Policies

• Maintain clear, concise and accurate documentation of all attempts and/or contacts made and received for accounts in accordance with company and client specifications

• Participate in continuing education, training in industry career development, including maintaining current knowledge of and comply with all federal and state rules and regulations governing collections including FDCPA, Privacy Act, FCRA, etc.

Qualifications for Success:

• High school diploma or equivalent (GED)

• 1 year of experience in a collections, customer service, telemarketing or sales

• Excellent negotiation, counseling and problem-solving skills

• High-speed internet access (Minimum of 10MB upload speed, 100MB download speed)

• Laptop equipment will be provided to you

• You will not be able to use Wi-Fi or hot spot

• Dedicated, professional home work space

• Maintain strict confidentiality of sensitive information

• Solid computer literacy in a Windows environment

Job Types: Full-time, Contract, Temporary

Pay: $17.63 per hour

Hours: Monday - Friday 8am-5pm

Location:

Work Location: Remote

• Buffalo, NY

• Rochester, NY

Datrose is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, pregnancy, status as a parent, age, protected veteran status, family medical history or genetic information, political affiliation, status as a qualified individual with disability, or other non-merit based factors.

Authorization to work in the U.S. is a precondition of employment. Datrose does not sponsor employment visas.

#IND1

Job Requirements

Minimum Security Clearance:

No