Accounts Receivable/Collections Specialist

** Temp to Potential Hire** in partnership with a temp agency for the foreseeable future 

Hours: 8:00AM -5:00PM; Mon-Fri. 

Must be available for OT depending on business needs. 

Bay Cities, an Employee Owned Company, is the leading creative packaging and display partner to brand marketers, retailers and e-commerce. Our passion, experience, technology and consumer insights move product and drive sales.

Our Mission

Our Passion Powers Your Product

Our Values

Creativity : Our ideas create Client success.

Passion: We have heart with a Customer Service attitude.

Integrity: We honor our business & planet with sustainable practices.

Responsible : We own it!

Safe: Our safe work habits protect us all.

Fun: We take our work seriously- not ourselves 

SUMMARY

The Accounts Receivable/Collections Specialist is responsible for securing revenue by verifying and posting receipts; and resolving discrepancies. The Accounts Receivable/Collections Specialist processes, checks, and completes invoices, and answers day to day billing related questions. This position processes and produces client billing. 

JOB FUNCTION/PURPOSE

· Reviews new customer credit application performs credit checks and provide credit recommendation for Controller’s or CFO’s approval.

· Communicates with the sales and sales support teams to ensure everything is properly accounted for. 

· Produces weekly aging reports and bi-monthly delinquent reports.

· Support in processing customer invoices daily. 

· Resolves collections by examining customer payment plans, payment history, credit line, and coordinating contact with Collections Specialist.

· Works cohesively with internal departments to research and resolve billing errors.

· Handles customer inquiries for payment application status, payment issues, billing issues, business critical issues, refunds, and a variety of other customer service duties. 

· Maintains updated and accurate vendor files. 

· Provides excellent customer service by responding to account inquiries and researching account history for both internal and external customers. 

· Researches and allocates customer payments and or prepares refunds, as needed. 

· Processes credit card payments and refunds.

· Researches returned mail and updates address information in system. 

· Handles Cardholder inquiries regarding charges. 

· Researches and reconciles charge backs.

· Processes credits to customer accounts for product returns, freight charges and tax. 

· Posts customer payments by recording checks and credit card transactions. 

· Posts revenues by verifying and entering transactions from bank wires and local deposits. 

· Resolves valid or authorized deductions by entering adjusting entries. 

· Resolves invalid or unauthorized deductions by following pending deductions procedures. 

· Summarizes receivables by maintaining invoice accounts; coordinating monthly transfer to accounts receivable account; verifying totals; preparing report. 

· Protects organization's value by keeping information confidential. 

· Ensures all transactions comply with company and federal financial policies, procedures, and accounting controls. 

· Assists with accounting related duties including general ledger analysis/reconciliations and journal entry preparation and entries. 

· Provides switchboard backup and administrative support as needed.

· Assist other team members with workflow and special projects as needed.

· Performs other duties as assigned.

Requirements

EDUCATION, EXPERIENCE & COMPETENCIES

· BS in Accounting or Finance or related field with 2-3 years of relevant experience. 

· Strong organizational skills and attention to detail are a must have. 

· Has exceptional Microsoft Office skills.

· Proficiency with Microsoft Office. 

· Basic accounting knowledge, including journal entry preparation, general ledger accounts reconciliation. 

· Keen analytic, organization and problem-solving skills, which allows for strategic data interpretation. 

· Strong interpersonal and communication skills; experience in effectively communicating key data.

· Valid Driver's License with DMV evidence of good driving record.

Core Competencies

· High ethical standards. Models and supports organization’s goals and values; adapts to changing conditions; demonstrates persistence and overcomes obstacles. Consistently conducts themselves in an honest and trustworthy manner. Does not pursue their own individual objectives to the detriment of company goals. Sets an example for others to follow. Does the right thing.

· Demonstrates energy and passion about what they do and knows how to balance work and fun. Is generally optimistic and upbeat; fun to be around. Has a strong belief and zeal for the industry, the job, and the company. Conveys energy and intensity at work with a capacity for keeping others enthusiastic and involved

· Operates with a customer service orientation internally and externally. Works to positively build the Bay Cities brand in everything he/she does. Builds strong, positive relationships with all stakeholders

· Acts as an owner of the business and instills that same attitude and level of action in others. Is proactive in taking responsibility for all outcomes/results and avoids ‘pointing fingers’. Helps to create and maintain a strong feeling of belonging in the immediate and overall team.

· Regularly involves others in decisions that affect their job or work environment. Demonstrates co-operation and trust with colleagues and teams across organizational boundaries. Participates as a team player and establishes strong working relationships to deliver positive results.

· Strong project management skills, including the ability to prioritize, balance, and manage multiple efforts with strong results/goal orientation. Uses time effectively, prioritizes and organizes work flow; can orchestrate multiple activities at once. Agility and personal adaptability with the ability to successfully manage multiple priorities with a high sense of urgency in a rapidly changing environment.

· Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work. Learns quickly when facing new problems; a relentless and versatile learner; open to change; strives for continuous improvement of self and processes.

· Excellent communication (oral and written) and interpersonal skills with the ability to convey information and ideas in a variety of media, tactful, confident, at all levels, internal and external. Must have strong interpersonal skills and ability to manage multiple projects in a rapidly changing environment. 

OTHER

· US Persons Only (US citizens, lawful permanent residents, refugee or asylee – all require proper identification and documentation).

· Up to 25% travel required.

· Physical and Environmental Requirements: While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to stand and sit. The employee is occasionally required to walk and reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision and color vision.

· Work environment includes front-office and manufacturing in California. The noise level in the work environment is usually moderate.

· Pre-Employment Verifications: Must pass background and reference checks, drug screen, and physical examination prior to employment.