Office Manager

Position: Office Manager (Operations & Systems) Location: Columbus, OH Pay Range: $75,000 – $85,000 401K with company contributions Paid holidays and paid time off Strong work/life balance Career growth within a growing organization Supportive, team-oriented environment Tiello has partnered with a growing industrial refrigeration and mechanical services organization seeking a highly capable Office Manager (Operations & Systems) to lead and optimize internal operations. This company is known for its technical expertise, strong customer relationships, and commitment to delivering high-quality work across commercial and industrial environments. As the business continues to scale, they are looking for someone who can not only manage day-to-day office functions, but also analyze, improve, and build systems that support long-term operational efficiency . Position Overview The Office Manager will serve as the central hub of the organization, overseeing administrative operations, financial tracking, and internal processes. This role requires a technically-minded, systems-oriented individual who can identify inefficiencies, implement improvements, and support both office and field teams. This is not a maintenance role - this is an opportunity to optimize and build better systems across the organization . Key Responsibilities Oversee all day-to-day office operations, ensuring organization, accuracy, and efficiency Manage and track job costing, project financials, and operational reporting Utilize QuickBooks and Excel to maintain accurate financial records and reporting Support proposal creation, bid documentation, and project-related administrative tasks Act as the central communication hub for incoming calls and internal coordination Lead onboarding processes and develop standardized documentation and procedures Support HR-related administrative functions including reviews, bonuses, and personnel tracking Plan and coordinate company events and internal initiatives Identify inefficiencies in workflows and implement process improvements Evaluate and optimize systems across accounting, operations, and project support functions Required Qualifications Strong proficiency in Excel, including tracking, reporting, and data organization Experience with QuickBooks and general accounting principles Experience supporting proposals, bids, or project documentation Experience with job costing in a project-based environment Strong organizational and multitasking abilities Excellent communication skills and ability to work across departments Proven ability to take initiative and improve processes independently Preferred Background Experience within HVAC, industrial refrigeration, construction, or skilled trades environments 10–20+ years of experience in office management, operations, or similar roles Experience supporting field teams and project-based businesses Systems-minded approach with interest in improving workflows, tools, and processes Physical & Work Environment Expectations Fully on-site role in Columbus, OH Ability to sit and work at a computer for extended periods Strong collaboration with both office and field personnel Professional communication and organizational leadership Applicants must be authorized to work in the U.S. Tiello LLC is proud to be an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law. Your Right to Work - In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. #J-18808-Ljbffr Tiello