Team Leader - Customer Experience FT - (Potranco) (35103)

Team Leader - Customer Experience FT - Potranco

Salary Range $15.77 - $15.77 Hourly Position Type Full Time Job Shift Varies - Days/Nights/Weekends/Holidays Education Level High School Travel Percentage Negligible Category Retail

Description

Work for GOOD at Goodwill

• Do you want to make a difference in your community while earning a paycheck?
• Would you like to help your community and environment every day that you come to work?
• Looking for a job that provides meaning as well as personal and professional development?

Goodwill San Antonio is one of the largest and most dynamic social enterprises in San Antonio.

We are an entrepreneurial non-profit that provides employees the opportunity to innovate, grow and discover new skills, while generating revenue that funds both employee and community programs.

We are a diverse and inclusive organization founded and focused on Fighting Poverty and Creating Opportunity. We specialize in facilitating personal and professional growth for our employees, particularly those who may have experienced barriers to successful employment in the past.

We strive to maximize the value of each employee's work and each donor's donation to benefit our community and environment. Without Goodwill in our community, millions of pounds of perfectly usable items would be harming the environment in landfills. Instead, Goodwill employees are fueling a robust economy by recirculating used goods.

Our Good Careers Academy and Good Careers Centers Help Change Lives through the Power of Work as well by delivering education and meaningful job placement.

Explore careers with Goodwill in retail, production, warehouse, logistics, contact center customer service, career services, technology, document imaging, grounds maintenance, janitorial and facilities maintenance. Goodwill regularly partners with local, state and federal government agencies to provide additional diverse career opportunities.

We prefer to promote from within. Your growth and advancement is our priority.

Achieve your potential at Goodwill and beyond through our personal and professional skills development programs, supportive health and well-being benefits, competitive base and bonus pay, savings plans, personal financial education, store purchase discounts, paid time off, leadership development, tuition reimbursement and more.

Change Lives. Make a Difference.

Discover Purpose.

Qualifications

POSITION SUMMARY

The Customer Experience Leader is responsible for ensuring the highest level of customer experience in their store through personal customer engagement, exceptionally clean and orderly sales floor, dressing rooms, restrooms and merchandising. The CEL assists customers in locating items and answering service questions. This position performs certain "lead Cashier" duties such as training Cashiers, training and monitoring Cashier performance and transacting refunds and voids in the absence of a manager. The CEL is expected to remain on the sales floor for entirety of shift with primary focus to enhance customer experience, and will only operate cash register on rare occasions when customer experience requires.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Greet customers in a friendly and courteous manner. Make a connection with customers, asking questions and listening to shoppers' needs, giving them guidance on meeting their shopping needs in the store. Inspire customers to buy and create lasting positive impression of you, Goodwill and their purchase. Provide excellent customer service by greeting, assisting, and responding to questions and/or concerns in a positive, professional, and friendly manner. Continuously improve selling techniques.
2. Provide continuous customer service and cashier training to all cashiers. Monitor performance and coach cashiers and sales floor staff on a continuous basis to provide the highest levels of customer service and experience. Ensure cashiers are following cashier training guidelines.
3. Perform refund and void approvals for cashiers as needed in the absence of manager.
4. Hang, arrange and maintain orderly and full textiles/clothing racks on the sales floor. Maintain selling floor presentations and restock on a proactive basis.
5. Adhere to Loss Prevention and inventory control and compliance procedures.
6. On rare occasion, for critical situations as back-up only, operate cash register. Receive payments from customers for purchases, record sales and other transactions. Handle cash, debit, credit and gift card transactions and issue receipts to customers efficiently and accurately.
7. Maintain regular, dependable attendance and punctuality.
8. Assist in safeguarding Goodwill team members and property from harm, damage or theft. Comply with the Ethics Policy by immediately reporting any observed or suspected theft, fraud, violence, or any unethical or inappropriate behavior to a supervisor, human resources, or the Ethics Hotline.
9. Keep aisles free from debris; remove obstructions from production and sales floors. Ensure work areas and facilities remain clean and organized. Inform Team Leader or Manager of possible safety hazards.
10. Keep work area clean by sweeping, emptying trashcans and disposing of trash in appropriate containers.

REQUIREMENTS

1. Minimum 6 months to 1-year minimum experience working successfully in retail customer service oriented environment
2. Excellent verbal communication skills with customers and co-workers, with ability to effectively work as a team to achieve mission goals
3. Ability to bend, lift, grasp and move continuously through the day.
4. Must be able to meet the physical requirements of the position.
5. For positions that require driving, must maintain a valid driver's license and automobile insurance coverage, and be able to travel as needed if you drive your vehicle during company business.

Goodwill Industries of San Antonio