Client Services Associate

Client Services Associate Position Overview The Client Services Associate / Hospitality & Workplace Operations Associate is responsible for maintaining a clean, efficient, and welcoming environment across conference spaces, workplace areas, restrooms, pantries, and facility operations. The role supports hospitality services, office services, and facilities coordination to ensure an exceptional experience for employees and guests. The ideal candidate is detail-oriented, proactive, and service-driven, with strong execution skills and the ability to support daily operations in a fast-paced corporate setting. Key Responsibilities Reset conference rooms after each use; push in chairs, wipe down tables, and remove trash. Dust equipment and ensure all rooms remain clean and presentation ready. Break down boxes and remove trash to the designated freight area. Maintain an organized, hazard‑free freight area. Support event setups, breakdowns, and workplace experience activities. Verify that AV equipment and touch panels are functional; raise issues as needed. Housekeeping & Pantry Operations Fully stock all pantry items including coffee, tea, milk, sweeteners, utensils, cups, plates, napkins, soap, etc. Remove expired items and ensure supplies are replenished throughout the day. Sweep/Swiffer floors in pantry and elevator lobby areas. Ensure 409 cleaner and Magic Erasers are available for employee use. Verify proper functioning of coffee machines, water dispensers, and ice machines. Clean refrigerators every Friday after 3:30 PM. Wipe down all surfaces, appliances, and glass doors. Run dishwasher at the end of day when full. Restroom Maintenance Stock toilet paper, napkins, soaps, and paper supplies. Keep all restrooms clean, neat, and presentable. Wipe down counters and address spills immediately. Facilities Support Replace burnt‑out light bulbs and ensure lighting is operational. Ensure access doors remain closed and secure. Report HVAC, plumbing, or electrical issues to management. Perform minor furniture fixes; raise third‑party support as needed. Move boxes and assist with office setups as requested. Support Executive Assistants with operational requests. Perform daily walkthroughs—morning and afternoon—to ensure overall readiness. Lift boxes up to 25–35 pounds as required. Mailroom & Office Services Mailroom operations Workplace services Conference room readiness Vendor and building coordination Maintenance requests Workplace operations and walkthroughs Service Request Management Log, track, and complete service requests within defined SLAs. Urgent: Immediate High Priority: Same day Standard: 24–48 hours Provide timely updates and escort delays or barriers. Vendor & Building Coordination Ensure Certificates of Insurance are received before any vendor work. Schedule, escort, and oversee vendor activity; confirm completion. Coordinate with property management for HVAC, electrical, plumbing, and freight access. Inventory & Supplies Monitor and replenish stock levels proactively. Track usage trends and ensure adequate inventory across all floors. Events & Projects Support event logistics, room setups, and project coordination. Manage vendor activity and ensure space readiness. Safety & Compliance Maintain compliance with building regulations and fire codes. Ensure no items are stored in hallways or common areas. Report and resolve safety concerns immediately. Continuous Improvement Identify operational efficiencies and cost‑saving opportunities. Support standardization of processes across locations. Contribute to enhancing the overall workplace experience. Compensation Estimated pay: $19 – $20 per hour, final offer dependent on skills, experience, and other factors. Use Of Artificial Intelligence (AI) No AI or automated decision‑making tools are applied to screen, assess, or select candidates for this role. Vacancy Status Existing vacancy. Pay Range $19 – $20 USD per hour. What We Offer Career Growth opportunities to develop skills and explore career paths. Learning & Development: a culture of continuous learning. Recognition programs for all levels of employees. Benefit offerings include Medical, Dental, Vision, HCFSA, DCFSA, HSA, commuter transit and parking, supplemental life insurance, accident insurance, critical illness, hospital indemnity, legal program, identity theft protection, pet discounts and insurance, group home and auto insurance, EAP, short‑term disability, life insurance, education discounts, 401(k) with matching, entertainment discounts, and paid time off. Note: For positions under 30 hours/week, benefit offerings may differ. Please inquire with HR for details. About SPS SPS is an award‑winning employer of choice offering outsourcing solutions that leverage Intelligent Automation in more than 22 countries across the globe. The company provides Mailroom Management (physical and digital), Office Services such as Reception and Lobby Concierge, and Conference Room Management, as well as Document Processing Services utilizing leading‑edge technologies. Clients are companies in banking, insurance, legal, higher education, advertising, and other professional services, including many Fortune 500 firms. SPS is committed to delivering high‑caliber outsourcing experience to clients and providing employees with challenging and exciting career opportunities. SPS invests in professional development and offers competitive comprehensive benefits and diverse training programs. EEO Statement SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and any other protected status. Application Policies Applicants are prohibited from using real‑time AI tools, prompts, scripts, or real‑time assistance during any interviews over any forum or platform. Reasonable Accommodations SPS offers reasonable accommodations in hiring and employment for individuals with disabilities. Privacy Policy To view the privacy policy, click on the link below: Data Privacy Statement #J-18808-Ljbffr SPS